Shift Lead

Shift Lead Position Profile The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff to ensure effective communication with all clients and internal stakeholders and colleagues. Responsibilities Assist and support hospital leadership in developing an efficient, productive team that provides high‑quality care and service to pets and clients. Follow Banfield protocols and practices and focus the team to achieve practice priorities while building culture and brand. Provide day‑to‑day supervision of the team and ensure quality medical care, exceptional client service, associate engagement, and maximum productivity. Create an environment where the team delivers quality, efficient veterinary care and fosters associate engagement. Provide professional and exceptional client service, lead by example, and educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and related information; effectively resolve client issues. Assist in scheduling associates to meet client needs, proactively plan time off and CE scheduling. Ensure compliance with all practice policies and procedures and adherence to Banfield dress and grooming guidelines. Qualifications Minimum of 18 years of age. Minimum two years of veterinary hospital experience. Must be available to work weekend and evening shifts. Must be comfortable working in an environment with loud noise and strong smells. Strong client‑service orientation and communication skills. Ability to supervise and engage a team. Benefits 401(k) retirement plan. Paid time off. Medical, vision, and dental insurance. Optimum Wellness Plans for employees’ pets. Continuing education allowance for eligible positions. Other benefits include commuting benefits, legal plan, identity protection, and more. Pay Range Hourly: $17.57 – $22.45, determined by experience, skill level, and education; may vary by location or applicable minimum wage laws. EEO Statement Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability status. Application Instructions If you are a current associate, please apply through our internal career site by logging into Workday and clicking the Jobs Hub app or searching for Browse Jobs. For other candidates, visit Banfield.com/Careers to apply for an opportunity in your area. #J-18808-Ljbffr