Client Support Specialist

Client Support Specialist

The Client Support Specialist is the first point of contact for individuals and families seeking Behavioral Health and Outreach services. The role focuses on creating a welcoming experience for clients while handling administrative and clinic support tasks to ensure smooth daily operations.

Key Responsibilities

• Provide excellent customer service to clients, visitors, and staff
• Verify insurance eligibility using healthcare portals
• Check in clients, schedule appointments, and process payments
• Perform data entry and administrative support for behavioral health programs
• Assist with clinic operations and office tasks
• Manage incoming phone calls through the call center

Required Qualifications

• At least 1 year of front desk experience in a healthcare setting
• Experience working with medical insurance
• Strong computer and data entry skills
• Excellent verbal and written communication
• Strong commitment to confidentiality and data privacy
• High attention to detail and organization
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams)
• Professional, friendly, and compassionate attitude

Preferred Qualifications

• Bilingual English/Spanish (highly valued)
• Experience with Epic (EHR)

Benefits & Perks

At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.

Full-time employees enjoy:

• Generous Paid Time Off Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days.
• Half-Day Summer Fridays (in select programs)
• Medical, Dental & Vision Coverage Options
• Health Savings Account (HSA) with monthly employer contributions
• Flexible Spending Accounts FSA & DCA (Health Care & Dependent Care)
• 403(b) Retirement Plan with up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP) for confidential support
• Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
• Tuition Assistance (eligible to apply after 6 months of service)
• Student Loan Repayment Opportunity

Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborate to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.