Clinical Manager - Legacy ER & Urgent Care

Competitive Sign-On Bonus and/or Relocation Assistance Available! About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience. About Legacy ER & Urgent Care In 2008, Intuitive Health opened its first full-service ER and urgent care under one roof location, Legacy ER & Urgent Care, pioneering the dual retail health care model. Only billing patients for the level of service provided—saving millions of dollars in unnecessary ER visits and improving emergency department utilization (EDU)—is a major component of its commitment to always provide an outstanding customer experience. Combining a full-service emergency department with urgent care has forever changed the way patients access, receive and pay for healthcare and is becoming the gold standard for value-based healthcare. Job Description The Clinical Manager is a key leadership role responsible for overseeing the clinical team—excluding providers and radiology personnel—including nursing staff and EMTs. While not directly involved in patient care, the Clinical Manager is accountable for ensuring that all care delivered is in alignment with hospital clinical policies and protocols. This role promotes a culture of teamwork, operational excellence, and continuous improvement. Reporting directly to the Intuitive Health Operations Leader, with a dotted‑line reporting relationship to hospital leadership, the Clinical Manager plays a critical role in fostering partnership and alignment across both organizations. They provide direct leadership, coordination, and performance oversight of the nursing and EMT teams, driving a high standard of care and service in a patient‑centered environment. Leadership & Team Oversight Provide leadership and oversight of all clinical staff (excluding providers and radiology personnel), in alignment with Intuitive Health and Hospital leadership. Recruit, hire, and manage onboarding of clinical staff in coordination with the Hospital. Provide initial and ongoing training, education, and mentoring to clinical staff. Deliver ongoing leadership development and coaching to clinical team members. Serve as the cultural champion for non‑physician clinical employees, fostering a respectful and inclusive work environment. Support a patient‑ and team‑centered culture focused on service, safety, and operational excellence. Develop and manage clinical staff schedules. Assist the Hospital, as directed, with performance evaluations using the Hospital’s processes, timelines, and tools. Participate in applicable committees and hospital or Intuitive initiatives, including community outreach. Quality & Compliance Coordinate with Clinical Leadership, Medical Director, and other Clinical Managers to implement quality assurance and performance improvement initiatives. Ensure compliance with Hospital policies and protocols, as well as regulatory, licensing and accreditation requirements. Participate in regulatory and accreditation preparedness and survey activities. Collaborate with Intuitive and Hospital teams to support and enhance patient satisfaction. Manage the customer service experience at the site, in coordination with the Medical Director and operations leadership. Promote a welcoming, reassuring environment for patients and their families—encouraging active participation in care decisions. Additional Ensure a clean and organized work environment, which may include light housekeeping duties as needed (e.g., emptying trash, mopping, wiping down surfaces). Perform other duties as assigned or needed to support clinical and operational excellence. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear, and this position requires intermittent physical activity such as standing, walking, bending, kneeling, stooping and crouching. This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. It requires moderate noise from phones, computers, printers and medical equipment, working near moving mechanical parts and potentially near toxic or caustic materials. The position requires lifting weights of up to 25 pounds. Notwithstanding that this job description is not exhaustive, duties, responsibilities and activities may change at any time with or without notice. In addition, the list of responsibilities, performance standards, metrics, skills or requirements associated with this job is not exhaustive. The company reserves the right to revise the role or add new tasks when circumstances change. Additional Information Intuitive Health is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr