Pet Lovers Wanted! Full-Time Retail (Central District) Pet Care Specialist

Job DescriptionPET CARE SPECIALISTStatus: Non-exempt (Hourly)A Pet Care Specialist is a key team member who assists in meeting or exceeding sales goals by means of impeccable customer service and excellent store operations.Essential Job Functions:Customer Service Responsibilities:Provide a helpful customer-friendly environmentGreet each customer and “celebrate” any dog that comes inInteract with customers to assess their needs and desires. Interaction with customers should be professional and appropriate. Discussions should be focused on nutrition, animal care and product information. Personal conversations should be avoidedEducate customers about products and offer suggestions to meet their needsProcess sales transactions accurately at POS registers and online ordersProduct Knowledge and Education Responsibilities:Demonstrate comprehension and completion of all JRCsParticipate in scheduled classroom trainingsRead Product Training Sheets and complete associated quizzesKnow relevant features and benefits of current food brands and categoriesDemonstrate comprehension of basic cat and dog physiology and nutritionCommunicate information consistent with the All The Best philosophyUtilize knowledge of products and pet nutrition to make recommendationsTeam Member Responsibilities:Work well with others to achieve sales and operational goals and objectivesTake initiative to perform tasks that need to be done at slow times during the dayFollows directions from leadershipSupport other team members as neededHave a positive attitude and is willing and able to work at other stores and send help to stores as needed. Creates a positive guest worker experienceHave appropriate, work related conversations with team membersReceive feedback on job elements and implement in ongoing work activitiesArrive on time and ready to work for each scheduled shiftProvides advance notice of any absence in compliance with company policy of at least two hours notice. Notifies supervisor of any tardiness prior to each scheduled shiftStore Operations Responsibilities:Continually groom the retail floor, stocking shelves and displays as neededPerform stock maintenance as needed (pricing, rotating, damaged items, etc.)Perform store maintenance and cleaning (daily task sheet, recycling, etc.)Demonstrate comprehension of all participating manufacturer recycling programs, communicates relevant information to customers, and prepares returned packaging for pickupMaintain stock room in a clean organized fashionAccurately count out tills and balance cash drawersAccurately process discounts in POS systemAccurately process price adjustments in POS systemQualifications:A concern for the health and well-being of dogs and catsAptitude for basic customer service and sales techniquesA good eye for detailAbility to work as part of a teamExcellent communication skillsBasic computer skillsA high school diploma or GEDProfessional appearance and demeanorAbility to read, understand, and retain written informationAbility to lift 40 poundsAbility to work varied hours/days to meet the needs of the businessPhysical Capacity and Work Environment:Able to work in close proximity to dogs and catsAble to lift and carry up to 40 lbs. repeatedly, without strainAble to stand on feet continuously for several hoursRequires full range of motion:Reach and lift overheadBend, stoop, crawl, climbThis Pet Care Specialist Job Description reflects All the Best Pet Care’s best effort to describe the essential functions and essential qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.This job description is not intended to exclude an opportunity for modifications due to business demands or providing reasonable accommodation.This job description is not intended to be a contract.Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Benefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Paid time off* Vision insurance #J-18808-Ljbffr Paycom - ATS