Workforce Management Consultant

Job Description

Job Description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

*This position is not open to candidates in: California, Massachusetts, New York, New Jersey, Oregon, Connecticut, Minnesota, Colorado

Curious ? Join the Insite Journey !

Full-Time, In Office 1336 SE 47th St, Cape Coral, FL 33904 OR Dallas, TX, OR Atlanta, GA, Up to 50% Travel

Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations !

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a Workforce Management Consultant, you'll partner with clients to evaluate and improve their workforce management operations. You'll analyze data, optimize forecasting and staffing strategies, solve operational challenges, and help clients make informed workforce decisions. Working closely with senior consultants, you'll support client engagements from assessment through implementation while delivering practical solutions that create lasting operational improvements.

How you can be Exceptional in this role:

• Analyze forecasts, staffing models, schedules, and operational performance to identify workforce risks and improvement opportunities
  
• Develop and maintain workforce models that support staffing, capacity planning, budgeting, and changing business demand
  
• Evaluate key workforce metrics including service level, occupancy, adherence, shrinkage, and productivity, translating findings into actionable recommendations
  
• Configure and optimize workforce management platforms, forecasting models, schedules, and reporting tools
  
• Partner with client stakeholders to understand business objectives, assess current workforce practices, and recommend scalable operational improvements
  
• Build dashboards and reports that provide meaningful visibility into workforce performance and operational trends
  
• Support workforce assessments, optimization initiatives, implementations, and operational improvement projects across multiple client engagements
  
• Present findings and recommendations to client stakeholders while collaborating with senior consultants to ensure successful project delivery
  
• Manage multiple client engagements while maintaining strong organization, accountability, and attention to detail
  

How you will help us Succeed together:

• 5+ years of experience in workforce management, workforce planning, workforce analytics, consulting, professional services, or contact center operations
  
• Hands-on experience with forecasting, capacity planning, scheduling, real-time management, and workforce optimization
  
• Experience with enterprise workforce management platforms such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies
  
• Strong analytical skills with advanced proficiency in Microsoft Excel, including pivot tables, formulas, lookups, and data analysis
  
• Ability to analyze complex workforce data and translate insights into practical business recommendations
  
• Experience partnering directly with operational leaders and client stakeholders in a consultative environment
  
• Strong written and verbal communication skills, including the ability to confidently present findings to both operational and executive audiences
  
• Ability to manage multiple priorities while maintaining accuracy, accountability, and follow-through
  
• Proficiency with Microsoft Excel and PowerPoint
  

How you can Stand out:

• Experience supporting workforce assessments, operational consulting engagements, or workforce transformation initiatives
  
• Experience with data visualization tools such as Power BI, Tableau, or Sigma
  
• Working knowledge of SQL or advanced reporting techniques
  
• Experience with workforce budgeting, staffing models, and financial planning
  
• Lean, Six Sigma, or other process improvement certification or applied experience
  
• Experience within BPO, customer experience, or contact center consulting environments
  

Equal Opportunity Employer M/F/D/V