Client Service Associate (CSA) Role- LA

DOGPOUND LA – Client Service Associate (CSA) Role

Location: 627 N Robertson Blvd, West Hollywood, CA

Compensation: $30/hour 

Schedule: Full Time

Role Overview:

DOGPOUND is seeking a polished, performance-driven Client Service Associate for our West Hollywood location.

This is not a traditional front desk role. We are hiring a high-caliber professional who understands luxury hospitality, strategic follow-through, and elevated member experience.

1. You are poised, articulate, and detail-oriented.
2. You thrive in high-standard environments.
3. You understand discretion and operate with urgency.

This role requires someone who contributes immediate value, takes initiative, and upholds elite standards without being managed step-by-step.

Core Responsibilities:

Lead Engagement & CRM Execution

• Own daily lead follow-up and pipeline activity within HubSpot with discipline and precision.
• Execute outbound outreach with confidence and structured follow-through.
• Maintain accurate CRM documentation, every interaction logged, every opportunity tracked.
• Collaborate with Sales and Operations to support conversion and retention initiatives.

Membership Support & Onboarding

• Confidently communicate DOGPOUND membership offerings and support the conversion process.
• Assist in delivering seamless onboarding experiences, including timely execution of new member perks.
• Support membership retention through proactive communication and re-engagement.

White-Glove Client Experience

• Deliver polished, five-star service across phone, text, email, and in-studio interactions.
• Maintain composure and professionalism in high-profile environments.
• Resolve member inquiries with urgency, discretion, and structured follow-through.

Studio Standards & Presence

• Uphold luxury hospitality standards at the front desk and throughout shared spaces.
• Ensure studio areas remain organized, stocked, and visually refined.
• Represent the DOGPOUND brand with professionalism, confidence, and precision at all times.

Schedule

Full-time role averaging 35–40 hours per week, including weekend and closing coverage:

• Monday 11:30 am - 7:30 pm 
• Wednesday 5:30 am - 1 pm 
• Thursday 11:30 am - 7:30 pm 
• Saturday 11 am -5:30 pm 
• Sunday 7:30 am - 2:30 pm

Requirements

• 3–5+ years of experience in luxury fitness, private member clubs, concierge services, or high-end hospitality environments.
• Experience working with discerning, influential, or high-profile clientele strongly preferred.
• Proficiency in HubSpot, Mindbody, and Google Workspace.
• Exceptional communication skills, polished, articulate, and composed under pressure.
• Highly organized and detail-oriented, operating with structured, Type-A precision.
• Availability for weekends, evenings, and holidays as required in a luxury service environment.

Application Materials

To help us better understand your professional background and personal brand, please include the following with your application:

• Resume
• LinkedIn profile or professional bio (if available)
• Personal website, portfolio, or press features
• Relevant professional social media handles that reflect your work, client experience, or industry presence

Thank you for your interest!

DOGPOUND is an equal opportunity employer and affirmatively seeks diversity in its workforce.

DOGPOUND recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Work Location: In person