Career Coach

Student Support Specialist 2

Job Family: Student Support Services

Time Type: Full time

Max Pay – Depends on experience: $59,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description: The Career Coach role at Thunderbird School of Global Management provides career advisement and professional counseling to domestic and international graduate students and alumni through all steps of the career development process; administer and interpret career interest and personality assessments, teach internship/job research, guide career decision-making, and coach on job search preparation and strategy. Design, prepare, and deliver presentations on career development and job search topics. Develop and maintain relationships with campus partners and coordinate special projects as assigned. Reports to Director, Career Management Center, Student Success.

Days and Schedule: Thunderbird Career Management Center serves students and alumni in the office and at events that typically take place Monday – Friday, 8:00 am – 5:00 pm, with additional evenings and weekends required. Staff have varied schedules during these time frames to support students and alumni.

Salary Range: $51,500 - $59,000 to commensurate with education and experience

Essential Duties:

• Conduct one-on-one coaching sessions to assess students' needs, establish career goals, and develop individualized action plans.
• Plan, develop, and implement career exploration programs and events, including career fairs, employer visits, industry tours, workshops, and educational opportunity programs.
• Coach students in resume writing, interviewing, and job search strategies using appropriate resources and tools.
• Design, develop and facilitate e-learning and in-person workshops and presentations on career development, job search strategies, and professional readiness.
• Grade and provide guidance on course assignments, including resume feedback, job search plans and networking strategies.
• Advise students on career exploration, decision-making, internships, job searches, and the skills and qualifications needed for career success.
• Administer and interpret career assessments to help students identify interests, strengths, values, and career pathways.
• Maintain accurate and timely records of student interactions, programming, outreach activities, and required reports.
• Manage caseload of up to 140 students; guiding them through every stage of the job search.
• Prepare reports on students and activities as required.
• Supports department and university-wide initiatives.
• Train students to effectively use Career Services resources, including 12Twenty and other online career platforms.
• Assumes or coordinates other duties or projects as assigned or directed.

Desired Qualifications:

• Knowledge of career planning theory and process, practice and techniques, including the administration and interpretation of career inventories and other assessment tools.
• Excellent written, verbal, presentation, and public speaking skills.
• Proficiency with Google Workspace, Microsoft Office, career management systems (e.g., 12Twenty), and other standard office software.
• Demonstrated interpersonal, coaching, and active listening skills.
• Ability to exercise sound judgment and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to work with cultural populations and to identify and respect individual differences, motivations, and behaviors.
• Commitment to providing excellent student support.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
• Ability to clearly communicate to perform essential functions.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
• Frequently required to stand for varying lengths of time and walk moderate distances to perform work
• Use office equipment including a calculator, telephone, computer (monitor, keyboard and mouse), printer, fax and copier.
• This position receives general review of objectives.
• Position does require regular travel throughout the state

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement: The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem‐solvers from around the globe. From our world‐renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes and encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.

Driving Requirement: Driving is not required for this position.

Location: Off-Campus: Phoenix

Funding: No Federal Funding

Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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