Inventory Support Technician- Bridgewater, NJ

Inventory Support Technician- Bridgewater, NJ

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

The Inventory and Service Management Technician is responsible for ensuring accurate management, preparation, and quality control of company hardware assets. This role supports daily operational needs through assisting with inventory oversight, administrative tasks, documentation updates, hardware preparation, and coordination with the Deployment team. The ideal candidate is highly organized, detail oriented, and able to manage multiple tasks in a fast-paced environment.

JOB RESPONSIBILITIES

• Assist with the receiving of hardware and accessory shipments; verify and log items into inventory.
• Prep hardware for deployment, including asset tagging, labeling, paperwork, and accessory pairing.
• Daily use of several enterprise and custom applications required.
• Maintain accurate and up to date inventory records and documentation.
• Monitor hardware inventory levels tracking the availability of laptops, mobile devices, and peripherals.
• Help with periodic physical inventory reconciliation, including counts and full audits.
• Order replacement accessories and supplies as needed to maintain appropriate stock levels.
• Reset, reimage, and update devices according to the current standard configurations.
• Activate, transfer and deactivate cellular lines of service in portal.
• Update deployment related documentation as required.
• Perform quality control (QC) checks on hardware replacement and new hire deployment builds to ensure accuracy and readiness.
• Assist with monitoring the Deployment queue.
• Serve as a backup to the Deployment team during peak periods or staffing gaps.
• Assist with hardware lifecycle activities such as returns, decommissions, and refresh processes.
• Collaborate with the Deployment team to support ongoing operational initiatives.
• Assist in basic troubleshooting, configuration and resolution of common hardware and software related issues.
• Collaborate with other Technology Solutions (TS) teams

REQUIRED:

• High school diploma or equivalent. 
• Strong attention to detail with a high degree of accuracy in documentation and inventory tracking.
• Ability to multitask effectively and prioritize competing tasks in a dynamic environment.
• Strong organizational skills and the ability to follow established procedures consistently.
• Excellent communication and teamwork skills.
• Ability to work independently and as part of a team.

PREFERRED:

• Basic technical proficiency with hardware setup, imaging, or configuration processes.
• Comfortable working with inventory management or ticketing systems.
• Experience in IT support, hardware operations, or inventory management.
• Familiarity with Windows, iPadOS, mobile device management and Microsoft Office 365.
• Ability to troubleshoot basic hardware and software issues.
• Associate degree in a related field.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

The Inventory and Service Management Technician is responsible for ensuring accurate management, preparation, and quality control of company hardware assets. This role supports daily operational needs through assisting with inventory oversight, administrative tasks, documentation updates, hardware preparation, and coordination with the Deployment team. The ideal candidate is highly organized, detail oriented, and able to manage multiple tasks in a fast-paced environment.