Multi-Family Portfolio Manager

Job Description

Job Description

Augusta Rental Homes is seeking a portfolio manager with a proven track record of success. The ideal candidate will be professional at all times, exhibit strong organizational skills, and thrive in a fast-paced environment. The property manager will also display excellent business judgment, have an acute concern for customer satisfaction, and possess a strong sense of fairness and integrity as they manage and oversee significant new real estate assets.

In return, you’ll be supported by our caring and concise administrative team. You’ll also receive continuing education and a competitive salary. If this sounds like you, start your application today!

Compensation:

$55,000 - $65,000 annually depending on experience

Responsibilities:

• Leadership: Effectively develop, lead, and manage a high-performing team of maintenance personnel by providing accountability, guidance, and support in their daily operations to maximize their engagement and minimize turnover.

• Customer Service & Communication: Ensure a high level of customer service and communication to residents and owners to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Proven ability to address resident complaints, violations, and problems.

• Occupancy: Ensure optimal physical and economic occupancy of the properties within the assigned portfolio.

• Maintenance & Facilities Management: Oversee all facilities operations, including maintenance, turnover, capital improvements, and service contracts to ensure quality and expense control.

• Vendor Relations: Provide consistent communication with outside vendors regarding work schedules, scope of work requirements, invoices, and Augusta Rental Homes' expectations.

• Lease Administration: Maintain a detailed record of residents' files and account ledgers to ensure company database integrity.

• Financials: Ensure that all rents are collected, additional fees are charged accurately, file evictions, and process security deposit accountings promptly when due. Process all invoices on a weekly basis and continuously monitor total property expenses.

• Effective Use of Software : Utilize various software tools to manage and track operations effectively.

• I nnovation & Accomplishment: Stay updated with industry trends and best practices in property management to drive continuous improvement.

• Fair Housing: Ensure compliance with all local, state, and federal fair housing laws as well as all policies with Augusta Rental Homes.

• Prepare annual budget to help make sure financial objectives are met.

• Help create and organize marketing initiatives that generate excitement and new qualified leads/leases.

• Contract with tenants by negotiating leases and collecting and refunding security deposits to facilitate smooth move-in and move-out processes.

• Advertise and obtain referrals to attract new tenants.

• Coordinate and oversee on-site operations, including budget implementation, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.

Qualifications:

• A bachelor's degree in Real Estate, Business Administration, or a related field is preferred.

• Minimum of 3 years of experience in property management, preferably in conventional and housing subsidy.

• Strong knowledge of the local multi-family market and landlord-tenant laws.

• Excellent communication and interpersonal skills.

• Proficiency in property management software.

• Valid driver's license, reliable transportation, and working cell phone.

• 1-2 years of customer service and sales experience preferred.

• Enjoys meeting people and takes pride in providing excellent customer service.

• Able and willing to work both evenings and weekends.

• Exquisite presentation and negotiation skills.

• High School Diploma or GED required.

Physical Requirements

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

• Required to stand, walk, and sit; talk or hear, both in person and by telephone; use hands to finger, handle, or feel objects or controls; reach with hands and arms.

• Regularly required to stoop, kneel, bend, crouch, and occasionally lift to 25 lbs.

• Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

• Must have the ability to operate a vehicle to visit and perform property inspections. 

About Company

Augusta Rental Homes is the highest-rated and largest property management company in Augusta, GA. Founded in 2014, our company continues to experience tremendous growth as we pursue our mission of "Raising the Standard & Expectations of Property Management."

Join a dedicated team of experienced, passionate people as we innovate property and asset management. We strive to deliver top-tier service to our residents and team through our “Triple Win” philosophy—guiding decisions that benefit residents, owners, and employees alike. We’re proud of our culture, strong work ethic, and commitment to doing things the right way. We are excited to bring on new, great people to be a part of a growing team. Our core values are  Unified, Teachable, Consistent, and  Professional. 

Company benefits include:

• Health insurance plans with company contributions

• 401(k) and 5% match for eligible team members

• Paid time off and paid holidays

• Fuel Reimbursement for business travel