Patient Service Representative - Mark Stebbins Community Center

Location 145 HOLLIS STREET,Manchester, NH, 03101-1235,United States Employee Type Full-Time Required Degree High school Manage Others No Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections! NEW Pay Rates, Same Great Career Growth! Who You Are Amoskeag Health is seeking two full-time Patient Service Representatives who are organized, professional, and who enjoy interacting with patients and visitors. You take pride in providing a positive first impression, guiding patients smoothly through the intake process, managing schedules efficiently, and keeping the front office running seamlessly. What You’ll Do Greet patients and guests and provide a welcoming first impression. Check in patients, verify demographic, insurance, and prior balance information, and update records as needed. Screen patients for ability to pay and set up payment plans according to facility guidelines. Collect balances due and manage the full Financial Assistance process, including education, documentation, approval/denial letters, and account adjustments. Perform Medicaid, NH Health Protection Program, Marketplace, and intake screenings; determine eligibility and distribute Medical Discount Cards as needed. Educate patients on health insurance coverage accurately and impartially, and provide timely referrals for additional assistance or consumer grievances. Coordinate monthly Medical Discount Card renewals and maintain related reports. Manage new patient requests from affiliated agencies and schedule appointments per protocol. Maintain New Patient Desktop requests and respond promptly to patient calls and inquiries. Enter new patient demographic data into the practice management system and schedule appointments via phone or walk-in according to protocol. Notify clinical staff when patients require assistance beyond your scope. Monitor waiting room activity to ensure patient safety. Assist with printing reports, maintain forms and office supplies, and back up other Patient Service Representatives as needed. Complete mandatory safety-related and infection control in-services as designated by management. Safeguard patient privacy and confidentiality, demonstrating sensitivity to cultural diversity. Qualifications High school diploma or equivalent. At least two years of customer service experience in a related field; healthcare experience preferred. Excellent verbal and written communication skills. Ability to work effectively with the public and maintain a professional, courteous demeanor. Fluency in English (reading, writing, and comprehension) is required for patient safety; Spanish language skills are preferred but not required. What We Offer Compensation for this role is $18.00-$22.00. This is a full-time 40 hours position (on-site). Mon-Fri, some evenings/ every other Saturday. This position will be onsite at our Hollis Street location, with potential to transfer to our Mark Stebbins Community Center (Manchester West) location in early September. Benefits such as Medical, Dental, Vision, 403B with Company Match, PTO, Life Insurance, Continuing Education Opportunities and more! Work in a supportive, collaborative environment with a team dedicated to advancing Amoskeag Health’s mission. Who We Are Amoskeag Health is a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization that provides high-quality, affordable care to our community and ensures everyone has access to healthcare. We strive to create a welcoming and respectful environment for both patients and staff, where unique insights strengthen the care we provide. We value individuals who are adaptable, thoughtful, and dedicated to serving a wide range of patients with dignity and empathy. Become part of our team and make a meaningful impact in the community every day! #J-18808-Ljbffr DeKalb Health