PT Customer Service Rep/Cashier

Job Description

Job Description

**** Flexible Availability is Required. Business Hours: 7:30 AM -5:30 PM (No Benefit Accruals) ****

Position Summary

This position is a temporary part-time position. Assist citizens with service inquiries, minor complaints, payments and general questions regarding water and sewer services. Perform a variety of accounting and clerical duties which require the application of some independent judgment. Cashier duties include the receiving/processing of monies and payments to accounts with the Waterworks System at the window and/or drive-thru CSR duties include assisting citizens with service, resolving minor complaints and processing connects and disconnects for service. Work requires extensive involvement assisting citizens with inquiries about services provided by the Waterworks System and interpreting routine policies and regulations on the basis of training and knowledge gained through experience on the job. Advice is available on unusual work problems and work is reviewed or checked in progress and upon completion for accuracy and adherence to department standards and procedures. Extensive contact with public over the telephone and in person. Professionalism, courtesy and firmness are required in dealing with the public concerning service matters; however, a supervisor is readily available to assist with unusual matters or problems. Work is performed under direct supervision and is evaluated by the efficiency and accuracy of duties performed.

EDUCATION:

• Must Have High School Diploma or GED

EXPERIENCE:

• 1-2 years of experience in using a 10 key calculator
• Must have 1-2 years of experience as a Cashier
• Must have 1-2 years of experience as a Customer Service Representative
• Must have experience of working with the public

REQUIRED SKILLS:

• Must possess a valid TX driver’s license
• Must have work experience on personal computers and office machines
• Must be able to type 30 wpm with accuracy.
• Knowledge of standard office methods and procedures, business English, spelling and arithmetic.
• Knowledge of department programs and procedures.
• Ability to communicate in English and Spanish helpful.
• Ability to explain different meter sizes and needs to customers.
• Ability to explain cryptosporidium and boil order instructions.
• Ability to handle basic garbage fee inquiries and refer to appropriate department.
• Ability to establish and maintain effective working relationships.
• Ability to learn policies, procedures, and equipment operations related to the HWWS.
• Some knowledge of banking procedures preferred.
• Ability to work with ease and accuracy during high volume periods.
• Ability to remain composed in stressful situations.
• Ability to communicate in English and Spanish preferred.