Customer Care Representative

Join Our Team at MTM Health! At MTM Health, it’s more than transportation—it’s personal. We believe every passenger deserves compassion, dignity, and exceptional service. To make that happen, we’re looking for passionate, driven individuals who want to make a real difference in the lives of those we serve. As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life. Our culture thrives on innovation, collaboration, and growth—giving you room to advance, contribute, and shape the future of our industry. Why Choose MTM Health? Make a meaningful impact every day Join a team that values your voice, ideas, and contributions Be part of a company that consistently exceeds NCQA standards for customer service Enjoy a supportive environment, including multilingual assistance available 24/7, 365 days a year Now Hiring: Customer Care Representatives Location: Onsite - Norton, VA Hourly Rate: $17.00/hr + 2nd shift ($1/hr) and 3rd shift ($2.50/hr) differentials for those time periods. (Also, extra pay for weekend shifts) Shifts: 7:30pm-6:00am OR 9:30pm-6:00am What Will Your Job Look Like? Our Customer Care Representatives are the frontline ambassadors of MTM Health. In this role, you’ll: Handle inbound calls from members, clients, and facilities Take on 60–80 calls per day (Mondays may see higher volume) Support callers with empathy, accuracy, and efficiency Increase task complexity as your skills grow What You’ll Need: Must be able to work on-site at our Norton, VA office 1 year of call center experience 6 months of customer service experience Basic typing and computer skills with strong navigation abilities Benefits Without Barriers Our Total Rewards program goes beyond a paycheck. We provide benefits designed to support you and your family, including: Health, dental, and vision insurance Life and disability coverage 401(k) with company match FSA and HSA plans Wellness programs with incentives Voluntary and ancillary benefits Additional Perks Pay on Demand Paid time off + holiday pay Birthday holiday Maternity/paternity leave Continuing education reimbursement MTM Perks discount program Career development and advancement opportunities MTM Health is Proud to Be an Equal Opportunity Employer We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr