Risk Analyst/ Software Technical Support

Job Description

Job Description:

Title: Senior Software Technical Support - 2 Openings

Duration: 6 Months

Location: Merrifield, VA

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Job Description:

Their primary responsibilities will include:

• Monitoring technical and operational risks

• Identifying application, infrastructure, integration, vendor, and organizational dependencies

• Assessing the effect of dependencies on business-driven delivery timelines

• Performing critical-path and schedule-feasibility analysis

• Supporting risk-burndown planning and reporting

• Coordinating subject-matter experts to investigate and resolve issues

• Supporting/Investigating production incidents, performance problems, defects, and maintenance activities

• Reviewing technical requirements, proposed changes, and cross-system impacts

• Supporting release readiness, implementation coordination, and operational readiness

• Providing evidence-based recommendations to management

• Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable

• Resources require strong enterprise software and application-support experience, but hands-on software development is not a primary responsibility.

• Supports and coordinates activities across the Software Development Life Cycle, including requirements, planning, technical review, change management, testing coordination, release readiness, implementation coordination, and post-implementation support.

This includes:

• Governance and coordination

• Requirements and technical-review support

• Coordination of supplier and client technical teams

• Change and release-management support

• Dependency and risk management

• Readiness assessments

• Test and implementation coordination

• Documentation and status reporting

• These resources will not directly perform coding, software design, configuration, testing, infrastructure, security, or deployment activities.

List of tasks to be performed:

• Responsible for managing the entire SLDC life cyle.

• Maintaining Optimal System performace and proactively mitigating risks early.

• Takes projects from assignment to implementation.

• Supports management team’s efforts in change managemen, Dependancy risks and Critical Path Method to map risk burndown charts.

• Recommends and takes action to improve processes.

Required Certifications:

• SAFe RTE (Release Train Engineer) or SAFe Architect or PMI ACP (Agile Certified Practitioner)

• The Software Engineer will heavily be using these skills: Dependancy risks and Critical Path Method to map risk burndown charts, Team velocity and capasity planning, communication, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.

Equivalent certifications will be ok if it shows ample knowledge in:

• Performing critical-path and schedule-feasibility analysis

• Supporting risk-burndown planning and reporting

• Identifying application, infrastructure, integration, vendor, and organizational dependencies

• Assessing the effect of dependencies on business-driven delivery timelines

Required Experience:

• Minimum of 7 years’ (prefer 8-10) experience, in enterprise software development Requried,

Educational Requirements:

• A degree from an accredited College/University in the applicable field of services is required.

• The 2 technical resources will support a large, highly critical enterprise software environment