Dispensary Manager

The Dispensary General Manager is responsible for the day-to-day leadership of the store — driving sales, ensuring full compliance with California Department of Cannabis Control (DCC) regulations, and building a team that delivers an exceptional, trustworthy customer experience. This role exists to be the "captain of the ship": the person the owner trusts to run the location safely, profitably, and in line with company standards when they're not physically present. This is a hands‑on leadership role in a growing retail cannabis operation. The ideal candidate is comfortable building systems, training a team, and improving processes from the ground up. Key Responsibilities Operations & Compliance Manage daily store operations (opening/closing, cash handling, POS, scheduling) to ensure smooth, efficient functioning. Ensure full compliance with DCC regulations and local municipal cannabis ordinances, including seed‑to‑sale tracking (METRC), security protocols, and product handling. Partner with the compliance officer (or act as compliance lead) on inventory audits, cash reconciliation, and regulatory reporting. Develop and maintain SOPs for inventory, receiving, security, and customer transactions. Recruit, hire, train, and onboard budtenders, key holders, and assistant managers. Conduct performance evaluations, coaching, and conflict resolution. Build and maintain staff schedules ensuring proper coverage at all times. Foster a culture of accountability, product knowledge, and high‑level customer service. Own the store's P&L: drive revenue growth while managing labor and operating costs. Set and track sales targets; analyze KPIs and adjust strategy accordingly. Manage inventory levels, ordering, and vendor relationships to avoid stockouts/overstock. Collaborate with marketing on promotions, loyalty programs, and local outreach to drive traffic. Customer & Community Relations Ensure a welcoming, professional in‑store experience; personally resolve escalated customer complaints. Act as the face of the dispensary with local community members, officials, and law enforcement if needed. Gather customer feedback and relay insights on product preferences to purchasing/marketing. Authority & Decision-Making This role has authority to manage daily staffing, shift execution, store standards, customer issue resolution, and operational follow‑through, while working with ownership on pricing, purchasing strategy, promotions, and major hiring decisions. Key Performance Indicators (KPIs) Monthly/quarterly sales vs. target Labor cost as % of revenue Inventory shrinkage/variance rate Employee turnover rate % of scheduled tasks/SOPs completed on time Skills and Qualifications Working knowledge of California DCC regulations and METRC (or willingness to be certified quickly) POS and inventory management software proficiency Basic financial reporting / P&L literacy Proficiency in Microsoft Excel / Google Workspace Strong leadership and ability to manage diverse personalities Conflict resolution and composure under pressure Clear communicator — comfortable as point of contact with regulators, vendors, and law enforcement Discretion and professionalism handling sensitive customer/security information Hospitality mindset combined with operational discipline Experience Required Minimum 2–3 years in a management role in cannabis retail, OR 3+ years in traditional retail/hospitality management with strong willingness to learn cannabis compliance Prior experience with inventory/cash management in a regulated or high‑security retail environment is a plus Bachelor's degree in business or related field preferred, not required — relevant experience can substitute Must be 21+, pass background check, and obtain any required state cannabis worker permits/badges Working Conditions On‑site, full‑time Must have open availability including evenings, weekends, and holidays as needed Occasional lifting up to 40 lbs Fast‑paced, high‑traffic retail floor environment; frequent contact with customers, staff, and occasionally regulators/law enforcement Compensation Competitive salary (base + performance bonus potential), based on experience #J-18808-Ljbffr