Utilities Pretreatment Program Specialist (Program Specialist I)

Position Description This is program management support work carrying out assignments in the Industrial Wastewater Pretreatment Program. This position requires knowledge of a range of program duties to perform recurring assignments involving standard principles and practices. Nature and Variety of Work The occupational field of program management work involves directing or carrying out assignments in one or more programs or management staff functions that are directly related to the agency's mission of providing services to County residents. This field of work is distinguished from management‑support functions such as personnel, budgeting or other administrative‑type tasks which are designed to facilitate the activities of other employees providing direct services. The majority of contacts are with employees in the same or other departments and agencies of the County government, State and Federal agencies, non‑profit and private sector organizations or citizens. The purpose of the contacts, which normally are of a cooperative nature with both parties working toward mutual goals, is to coordinate or resolve program operating problems and/or provide technical or subject‑matter information. An employee in this class utilizes knowledge of program management support and program subject matter principles, techniques, functions, regulations and procedures in carrying out a variety of standard assignments within a defined area of one or more programs. Assignments may also require knowledge of and skill in using computer and automated office technology. Some recurring contract monitoring responsibilities may be assigned to positions in this class appropriate to the level and type of other duties assigned. The employee independently plans and carries out the aspects of program implementation and resolves problems and deviations in accordance with policies and program practices. The supervisor reviews methods and approaches used in carrying out the program for conformance to policy and established requirements. The employee uses discretion and independent judgment in locating, selecting and applying the appropriate guidelines, references and procedures to respond to specific situations and may determine which of several alternative courses of action to use. The work involves a range of recurring problems and issues requiring the employee to decide on factors that must be identified and analyzed to determine relationships with existing criteria. Work output affects the social, physical or economic well-being of program participants or recipients of services. The work is primarily sedentary, is performed in an office environment and presents no significant hazards. Will include onsite inspections and possible spill or overflow incidences. Employees may have supervisory responsibilities. Examples of Duties and Knowledge, Skills and Abilities Provides support for and liaisons with various citizens' committees, community groups, and advisory councils; ensures requests from the public are handled in a timely and effective manner; prepares meeting summaries; identifies issues requiring further action. Directs the collection and maintenance of data vital to operations; coordinates data updates with other County departments; and maintains detailed data in third party mapping applications. Provides program support by establishing and maintaining mechanisms/databases to track program activity; generate reports; process data, billings, and payment vouchers; verify data or identify inaccuracies in data; and monitor changing trends and patterns. Monitors specific or selected aspects of contracts and makes recommendations on the acceptability of program services; serves as a liaison between contractor and user agency by receiving complaints and resolving problems concerning contract performance or costs. Determines eligibility for program services, based on the review of applications, including the supporting documentation and review of program regulations and guidelines; and verifies data provided by the applicant. Assesses training and staff development requirements and designs programs to address such needs. Drafts and oversees distribution of program promotional materials including public service announcements to local newspapers, special correspondence to employers, and meeting with potential program participants to encourage enrollment. Tracks and reconciles budget and purchasing; generates reports on statistical information to monitor budget trends and percentage changes. Prepares workload surveys and recommends changes in work distribution, assignment of functions, and other related matters. Performs related duties as required. Knowledge, Skills, and Abilities Knowledge of the program areas related to the Industrial Wastewater Pretreatment Program. General understanding of applicable County, State, and/or Federal regulations and procedures, as required. Knowledge of evaluating permit applications and permit writing. Knowledge of contract, administration, and monitoring, as required. Ability to act independently, plan and execute program implementation, and resolve problems and deviations, in accordance with policies and program practices. Ability to handle a range of recurring problems and issues requiring factors that must be identified and analyzed to determine resolution. Ability to perform inspections in an industrial setting. Ability to communicate effectively, both orally and in writing. Ability to deal tactfully, effectively, and equitably with people. Ability to attend meetings or perform work at locations outside the office, if necessary. Minimum Qualifications Graduation from an accredited four‑year college or university, and one (1) or more years of technical experience in the area of wastewater or Industrial Wastewater Pretreatment and/or sewer‑related work in a utility or consultant setting. NOTE: Graduation from an accredited four‑year college or university may be substituted on a year‑for‑year basis with four (4) years of experience in professional office support in the business of Utilities, Infrastructure, Engineering, Construction, or related field. NOTE: This position is Safety Sensitive and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol Testing. Supplemental Qualifications Knowledge and technical work experience in wastewater treatment and industrial processes. Knowledge and technical work experience in sewer‑related treatment and industrial processes. Federal, state, and local regulatory compliance. Possess a valid non‑commercial class C motor vehicle operator’s license issued by the State. #J-18808-Ljbffr Anne Arundel County Office of Personnel