User Migration Support Specialist

Job Description

Job Description

User Migration Support Specialist (Microsoft 365) - Contract
Location: Malvern, PA (onsite) + travel to Horsham, PA; Cranbury, NJ; Rye, NY

• Daytime: Standard business hours.
• Evening role available: Monday-Thursday, 4:00 PM - 12:00 AM EST (remote)

Duration: 18-week contract (potential extension)

Start Date: Targeting May 1
Hourly Pay: $33 - $37

Overview:

We are supporting a large-scale enterprise migration of approximately 750 users to a new Microsoft 365 and Active Directory environment. This is a wave-based migration with a strong emphasis on end-user experience, white-glove support, and hypercare.

We are seeking hands-on, customer-focused IT support professionals to assist with device setup, user migrations, and post-migration support.

What You'll Do:

• Migration Day Support & Hypercare (Primary Focus)
• Serve as a front-line support resource during user migration waves.
• Assist users with device setup, login, and validation steps.
• Provide in-person, remote, and ticket-based support.
• Troubleshoot issues related to Outlook, Teams, SharePoint, and authentication.
• Deliver a high-quality 'white glove' user experience.
• Device Deployment & Setup
• Perform Windows 11 imaging, provisioning, and configuration.
• Support deployment tools such as Autopilot, SCCM, or equivalent.
• Distribute and collect devices during migration events.
• Remote/Field User Migrations (Fridays)
• Guide remote users through migration via scheduled 15-minute sessions.
• Initiate migrations, validate completion, and follow up.
• Track device returns and ensure user readiness.
• Evening Migration Execution (1 Role).
• Execute migration scripts and checklists during off-hours.
• Perform validation, remediation, and documentation.
• Support overnight migrations (e.g., SharePoint, Teams data).
• Escalate issues as needed.

Additional Responsibilities:

• Support shared asset reviews (mailboxes, SharePoint sites, file shares).
• Collaborate with migration teams and service desk.
• Maintain accurate documentation and tracking.

Required Qualifications:

• Hands-on experience with Windows 11 deployment and device setup.
• Familiarity with Autopilot, SCCM, or similar tools.
• Experience supporting the Microsoft 365 suite (Outlook, Teams, SharePoint).
• Understanding of identity & access concepts (accounts, MFA, authentication).
• Strong customer service and communication skills.
• Experience with onsite and remote end-user support.
• Basic networking knowledge.

Nice to Have:

• Experience with Okta or similar identity platforms.
• Previous experience supporting large-scale migrations or rollouts.

What We're Looking For:

• Professionals who thrive in fast-paced, high-visibility environments.
• Strong communicators who can support users with varying technical skills.
• Team players who can balance technical execution with customer experience.
• Individuals comfortable with travel and onsite support requirements.

Additional Details:

• Travel between sites is required (not reimbursed).
• Equipment (laptops, tools, workspace) will be provided.
• Contractors should supply their own preferred peripherals (e.g., headset).
• 2-3 weeks lead time required prior to project kickoff for onboarding and training.

Why This Role?

• Be part of a high-impact enterprise transformation project.
• Gain experience in large-scale Microsoft 365 migrations.
• Work alongside specialized migration and infrastructure teams.
• Opportunity for contract extension based on performance and project needs.