Dental Receptionist

Sage Dental Wellness is a new biologic dental practice in Eugene Oregon that is growing quickly. We are looking to a friendly team oriented front receptionist who also can help the back clinical team when needed. We are looking for someone who is passionate about oral health and the whole body approach to dentistry, believes in healthy living, is kind, reliable and has an excellent work ethic and communication skills.

Our ideal candidate has diverse skills and is able to help with patient check-in and check-out as well as help in the clinical setting as needed. We are looking for a person who is responsible for ensuring the smooth and efficient patient experiences. This position requires working closely with our professional team through excellent communication to help you best represent our practice vision and philosophy.

One should possess excellent organizational skills, leadership abilities, and a deep understanding of dental office workflows to maintain productivity and enhance patient satisfaction. You will need to acquire a good understanding of how to productively and efficiently schedule patient appointments so no patient is waiting and to minimize production down times as well as collect deposits and payments where computer and billing skills are required. 

This position requires the following:

1. Team Player Skills - Have the ability to recognize and a willingness to take initiative to complete tasks that may be overwhelming a team member to help maintain balance of team job duties and responsibilities. This may require you to chair side assist, clean, sterilize, turn rooms over if no other person is available. Help the team be accountable to job duties and follow office policies and procedures. Have the ability to adopt to changes as the practice grows, being open to new policies, procedures and protocols. Be willing to be the change maker when you see areas that need improvement once discussed with doctor and agreed to implement. This position requires interacting with the team, takes the pulse of the day and assesses where help is needed and a willingness to jump in.

2. Organizational Skills - Help with HIPAA, OSHA, CPR, and any other regulatory standards. Have the ability to multi-task not loosing focus on the task at hand. Work in a timely manner, not leaving patients or team members waiting longer than needed for requests/answers.

3. Communication Skills - Work closely with the doctor in a professional manner, to maintain clear and consistent communication on a daily basis or as needed outside of patient treatment times to help facilitate the practice vision and philosophy. Keep clear records of requested tasks/job assignments delegated to you and follow-up with doctor when completed to insure follow through. Be accountable for your actions demonstrating thoughtfulness for the practice, patients and team in the decisions you make. Must have the ability to resolve patient and team member concerns, build trust amongst the team and patients. 

4. Financial Skills - Solid understanding of how to schedule for productivity and efficiency. Ability to understand patient insurances billing, finances, and payment plans. Ensure we are collecting for all deposits and treatment so there are no outstanding balances when run end of day report. Knowledge of insurance processes is critical in helping facilitate reimbursement to patient and support patient relations. Run reports catching and correcting any errors. Monitor and report office performance metrics to owner that may require additional follow-up or changes in policies.

5. Knowledge of Computers and Dental Software - A strong technology background is required as this is a very high tech practice/position and being able to work with the technology is a daily operation. Proficiency in computer skills is a must as well as good written communication skills. This position will make forms, documents, slide presentations and spreadsheets for better patient and team communication. Strong proficiency in using our dental office management software so you can help others in the office who have questions, attending software trainings on a regular basis for updates will be required. Having a good grasp of our practice management software and familiarity with technology streamlines tasks like appointment scheduling, patient record keeping , treatment planning/presenting and billing. You will also need to understand how to best maximize the software for reviews, reports, recare and patient communication.

This position offers a nice work environment with a supportive team, competitive compensation, fully vested 401k with profit sharing, paid vacation, dental an health benefits.

We will train the right person, please reply if you feel this is a job you would like and be good at.

Sincerely, 

Sage Dental Wellness and Team