Senior IT Support Specialist

Responsibilities Senior IT Support Specialist – Portsmouth, RI Serve as the senior technical resource and primary escalation point for the IT team, delivering advanced end‑user support while administering and optimizing Microsoft Windows and Microsoft 365 environments. The role combines technical expertise and exceptional customer service to ensure reliable, secure, and efficient IT operations. Administer and support Microsoft Windows, Microsoft 365, Active Directory, Entra ID (Azure AD), Exchange Online, and Teams Act as the primary escalation point for complex support issues, resolving technical problems while meeting SLA targets Manage user accounts, permissions, security policies, and endpoint configurations Deploy, image, configure, troubleshoot, and repair desktop and laptop hardware and software Maintain accurate ticket documentation, perform root cause analysis, and contribute to the internal knowledge base Assist with infrastructure projects, network support, system upgrades, and continuous process improvement initiatives Requirements 3+ years of experience in a Tier 2 IT Support or escalation role Strong administration experience of Microsoft 365, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID Strong knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VLANs, and general network troubleshooting Experience working within ITIL/ITSM environments with a strong commitment to SLA performance and documentation Security‑first mindset with knowledge of IT security best practices Excellent communication, documentation, and customer service skills, with the ability to support stakeholders at all levels of the organization Compensation and Benefits The pay range for this role is determined in good faith based on relevant factors such as education, qualifications, certifications, experience, seniority, location, performance, union contract, and business needs. Pay may be modified in the future. We offer comprehensive benefits, including medical/dental/vision insurance, HSA, FSA, 401(k), life, disability, and ADD insurance to eligible employees. Salaried personnel receive paid time off; hourly employees receive paid time off only when required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Equal Opportunity Employment Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr