Support Associate III

Position Description CGI Federal is seeking experienced Support Associates to assist the Boston Passport Agency. Candidates should possess excellent communication skills, customer service experience in a front‑facing capacity, and the ability to thrive as a team member in a fast‑paced environment. Responsibilities Operate high‑speed scanning, mail‑out, and metering equipment. Prepare and mail envelopes containing passports and supporting documents. Box and archive files for storage. Interface with passport applicants at Agency/Center Information and Will‑Call counters: schedule appointments, review applications and documentation for completeness, verify application and passport compliance, provide fee information, print and review passport books for accuracy, process refund/reimbursement requests, generate credit‑card payments, verify completed transactions, run designated reports. Assist with Acceptance Agent training: prepare training materials, conduct meet‑and‑greet sessions, set up training sessions, conduct office tours. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. Contact applicants to request necessary documents, resolve undeliverable mail items, and generate correspondence to resolve application discrepancies per guidance of DOS Passport Specialists. Qualifications HS diploma or GED. Three years of general office experience: coding, filing, mail opening, metering, and posting charges. Two years of experience utilizing Microsoft Office. Capable of performing tasks while maintaining a high level of accuracy. Ability to work in one place and traverse the office on a continuing basis. Must maintain constant awareness of all aspects of internal and external security. Successful completion of CGI Background Investigation: 50‑State Criminal, Education and Employment checks; credit and/or driving records checks if required by contract for continued employment. US citizenship required; ability to obtain MRPT clearance required. Selected candidates must be able to frequently lift and carry up to 45 lbs. The position may require long hours of standing and walking around the worksite for the entirety of the shift. Compensation Hourly Rate: $23.84/hour Benefits Share Purchase Plan (SPP) – dollar‑for‑dollar matches up to a maximum for job category. 401(k) Plan and Profit Participation for eligible professionals. Paid Time Off (PTO). Paid Federal Holidays. Health & Welfare Benefits. EEO Statement Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and or level of US government security clearance held. Dependent upon role and or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr CGI