Counter Sales Representative

Job Summary: Support sales of electrical products and services to construction or industrial customers. Provide exceptional customer service by taking orders, answering questions, and executing orders. Also assist the warehouse operation in the Wausau branch. The Perks Competitive compensation, annual performance bonus, merit increases every year. $19 to $23 per hour with $2,000 annual bonus. PTO: 2 – 3 weeks of vacation is typical and we give another week of PTO to every employee on top of that. Consistent hours: 7:00 a.m. – 4:00 p.m., average 40–45 hours per week. Opportunity: clear paths to grow and career advancement opportunity in our warehouse and office. ​The people: our leadership team takes pride in fostering an environment where you receive hands‑on training and have the opportunity to contribute ideas and make a real impact. Together, we create a vibrant team atmosphere that encourages collaboration, innovation, and success. No weekends: we are open Monday through Friday only. What We Need From You Dependable, reliable team player with a strong work ethic and attention to detail. Ability to work the 7:00 a.m. to 4:00 p.m. shift (Monday – Friday). Basic computer system knowledge. Previous forklift experience is a plus. Essential Duties and Responsibilities Counter Sales Sell product to walk‑in customers. Assist customers in loading product into vehicles. Sell product for next‑day delivery if local inventory is not available. Maintain customer courtesy items such as soda and popcorn machines. Encourage current promotions to customers. Maintain the counter area, including displays and reorder tags. Build and maintain customer relationships by responding quickly, professionally, and with a personal touch. Focus on growing sales and margin while following corporate processes and procedures to ensure quality and continual improvement in speed and order‑entry accuracy. Process customer requests via inbound phone calls, emails, and faxes and convert these requests into bids and/or orders. Make customer deliveries as required. Review daily reports to manage open orders and bids in process; expedite as needed to meet required delivery dates. Work closely with the warehouse team to investigate and resolve customer feedback regarding product deliveries, late deliveries, etc. Coordinate with the RGA team to return product from customers and navigate warranty, repair, and service. Other related duties as assigned, including but not limited to administrative/office duties, deliveries, warehouse pick orders, backup coverage for counter sales, and anything else to enhance outstanding customer service. Warehouse Maintain the Measures of Success board. Assist in loading delivery trucks if applicable. Process transfers in inventory into and out of the branch. Replenish inventory on shelves to maintain orderliness and accuracy. Process RGA’s. Cycle count inventory. Assist with pick & pack as needed. Maintain safety and quality records, including man lift, delivery vehicles, and wire cutting. Maintain orderliness of the warehouse and submit the 5S worksheet monthly. Other related duties as required. Employee Benefits Medical, Dental, and Vision insurance. Annual bonuses and merit increases based on performance. 401(k) retirement plan with company match. Paid holidays, vacation, personal, and sick days. Paid parental leave. Career development and leadership training. Tuition reimbursement. Short‑ and long‑term disability insurance. Life and AD&D insurance. Accident insurance and critical illness coverage. Pet insurance. Identity theft protection. Employee resource groups (ERG). Employee assistance program (EAP). Wellness programs. Werner is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Werner