Benefits Help Desk Specialist

Benefits Help Desk Specialist Full Time Houston, TX, US Salary: $45,000.00 Annually Reports to: Client Services Manager Location: Houston Corporate Office The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment. It will work closely with the Enrollment Solutions team in promoting superior customer service as well as meeting/exceeding the enrollment platform engagement objectives. Qualifications Must be Bilingual English/Spanish 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans). 2 years experience working in a call center environment. 2 years experience working in customer service. Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment) Strong customer service skills and a proven track record of handling sensitive client information. Must have strong knowledge and work experience using Excel, Word & Outlook. High school diploma required or equivalency required (GED). Preferred Qualifications

1. year experience working in financial services.
2. years Human Resources Information Systems knowledge.

Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA Must be able to obtain and maintain security clearances and successfully complete a thorough background check. #J-18808-Ljbffr First-Financial-Capital