Operations Manager

About Us Talbots is a leading omni‑channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that is both timeless and timely, fine quality craftsmanship, and gracious service. We value relationships with customers and associates, encourage creativity, smart risk‑taking, and foster a diverse and inclusive culture. What We Offer Growth opportunities and comprehensive benefits accessible to full‑time and eligible part‑time employees. Discounts of 50%, 60% and 70% off Talbots and Haven Well Within merchandise, referral incentive program, and discounts on travel, shopping, concerts and more. To learn more, visit our We Care page. Who You Are Experienced leader with two or more years of specialty retail experience focusing on store operations and/or visual merchandising Model of professionalism with a strong work ethic, integrity, and respect for others Customer‑centric; understands how exceptional service contributes to growing sales Educator, coach, and mentor who inspires associates based on their strengths Organized and strategic, capable of making independent decisions and working in a fast‑paced, ever‑changing environment Clear communicator of business‑related information and brand initiatives Ambitious, enthusiastic, friendly, and able to work cooperatively in a diverse environment Technological aptitude to navigate, coach, and train POS, iPad, and handheld systems Comfortable climbing ladders, moving regularly, and standing for extended periods of time Able to bend, reach, stretch for product, and lift, carry, and move at least forty pounds Ability to work a flexible schedule based on business needs, including opening/closing shifts, weekends, and holidays; open availability of forty hours per week What You’ll Do Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships internally and externally Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships Achieve sales and service metrics in key measurable areas including clienteling/outreach, appointment setting, and Talbots Classic Awards Partner with the Manager to lead the team with ownership of all areas of operations Plan, execute, and lead floor sets, window displays, interior marketing, recalls, markdowns, etc. Educate, train, and reinforce brand standards as well as company policies and procedures Understand the balance between operational and selling energy, ensuring proper planning, scheduling, and prioritizing tasks to meet business needs Maintain knowledge of business and competitive landscape, fashion trends, and key business drivers to strategically identify opportunities that maximize sales and ensure financial goals are achieved Ensure compliance with all company policies and procedures, as well as local, state, and federal employment laws Develop and maintain positive working relationships that support a productive work environment Physical Demands Comfortable climbing ladders, moving around regularly, and standing for extended periods of time Bending, reaching, and stretching for product Lifting, carrying, and moving at least forty pounds Location: Store 00607, Alpharetta, GA (Alpharetta, GA 30022). Position Type: Regular/Full-time. Equal Employment Opportunity: The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are made without regard to sex, race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. NOTE: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. #J-18808-Ljbffr