Systems Analyst

System AnalystWe are seeking a highly skilled Systems Analyst to join our technology team and help drive innovation, efficiency, and operational excellence across the organization. This role blends business analysis, system optimization, AI/automation enablement, integrations, and enterprise application support. The ideal candidate is analytical, tech-savvy, and passionate about using modern tools—including AI—to improve business processes.ResponsibilitiesGather and translate business requirements into clear functional and technical specifications.Analyze workflows and design efficient, scalable, and secure system solutions.Configure, customize, and optimize cloud and off-the-shelf applications.Identify and implement AI and automation opportunities (RPA, chatbots, NLP, predictive analytics).Support systems integrations (APIs, SFTP, iPaaS, HL7) and ensure data accuracy and performance.Test applications, troubleshoot issues, and assist with deployments and updates.Create documentation, training materials, and provide end-user support.Build dashboards and reports; analyze data to drive process improvements.Collaborate with IT teams and participate in cross-functional projects.Maintain compliance with security and data protection standards.QualificationsEducation and Experience:Bachelor's Degree in Information Technology or Business.A combination of education and experience may be considered in lieu of a degree.Proficient with computer business applications.Prior experience in Health and Human Services, specifically in the Autism and IDD space is preferred.Prior Experience is Core Solutions CX360 or other similar EHR- Preferred.Project Management Skills Preferred Knowledge of electronic health records and healthcare information regulations is beneficial.Technical & Professional:Strong analytical and problem-solving abilities.Excellent communication and customer service orientation.Experience with system analysis, design methodologies, and the SDLC.Knowledge of application testing methods (functional, performance, security).Familiarity with AI/ML tools (hands-on experience is a plus).Experience with automation platforms (e.g., Zapier, Make, BetterCloud).Understanding of data integrations, APIs, and databases (Webhooks, Postman, etc.).Ability to troubleshoot complex integrated systems.Experience with Agile project management tools (ClickUp, Smartsheet).Familiarity with IT ticketing systems (e.g., ManageEngine ServiceDesk).Working knowledge of Office 365 suite administration.Experience in healthcare, finance, or other regulated industries.Soft Skills:Strong interpersonal and collaboration skills.Clear and effective verbal/written communication.Ability to explain technical concepts to non-technical audiences.Highly organized, detail-oriented, and proactive.Strong sense of confidentiality, integrity, and mission alignment.Adaptability and enthusiasm for continuous learning.EEO StatementBancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.