The Little Gym Program Manager Trainee in Gilbert AZ

Program Manager Trainee The Program Manager reports to the Gym Director and is responsible for training and supervising staff, ensuring that instructional programs meet The Little Gym standards, and delivering exceptional customer service. The role involves managing daily operations, planning for the future, and modeling best practices for instructors. Benefits Free uniforms Opportunity for advancement Training & development Desired Talents Talented, friendly and have a passion for working with kids teaching gymnastics and dance Sociable – understands people Positive, warm personality Superior communication Ability to build rapport and inspire others Creative and resourceful Proactive – self motivated Goal oriented Ability to multi-task Detail oriented Organized Strong work ethic Responsibilities Thorough understanding of The Little Gym philosophy and program. Communicate information accurately and professionally to Team and customers. Maintain positive work environment and Team morale. Ensure the Team is trained to teach classes professionally and in accordance with The Little Gym philosophy and standards. Protect the quality of The Little Gym curriculum through the proper use of lesson plans and training materials by the entire Team. Assure all safety guidelines are met and maintained, creating a safe environment for the Team and customers. Ensure the Team is trained to deliver exceptional customer service and front desk operations according to The Little Gym standards and recommendations. Motivate and facilitate necessary Team training to achieve enrollment and other business goals, as established by the owner and Gym Director. Oversee tasks and responsibilities of Instructors. Continually seek professional training and growth opportunities for the Team, and especially for yourself. A Program Manager should always be studying, reviewing, or improving their skills to set the example for the rest of the Team. 50 – 65% of working hours will be spent teaching exceptional classes as scheduled by the Owner or Gym Director. Variation in time is dependent on other tasks and responsibilities assigned. Deliver superior customer service in the lobby and at front desk as scheduled by the Owner or Gym Director. Facilitate and manage the training of all instructors. Conduct classroom evaluations. Assure all lesson plans (Classes, Camps, Birthday, PSN, etc) are properly prepared and specific, age-appropriate objectives are clearly communicated and understood by the Team. Attend Team meetings and training sessions. Prepare weekly class announcements, ensuring that the Team is prepared to deliver appropriate benefit communication to parents during each and every class. Plan/coordinate music play lists and theme décor, based on the direction from Lesson Plan. Review all operational information presented by The Little Gym International and communicate appropriate information to the team. Schedule and conduct weekly gym set-up. Track and analyze trial class conversion and student retention; look for improvement opportunities. Ensure that student records are accurately entered into the system in a timely manner. Assist in the daily phone calls and text messages. Make sure these are accomplished expeditiously. Execute marketing and promotion efforts as determined by the Owners and Gym Director and offer your creative ideas. Conduct regular maintenance checks and report any unsafe equipment or materials to Gym Director. Take appropriate action to correct any problems. Oversee and participate in cleaning and the maintenance of the facility. Complete and follow up on any accident reports as necessary and notify the Gym Director. Effectively resolve any customer concerns. Assist Team with parental requests. Work with Owners and Gym Director to plan and conduct Special Member Events. Work with management team in the recruiting and hiring of new team members. Perform opening and/or closing procedures as scheduled. Perform other duties and special projects assigned by the Owners and Gym Director within given time and quality specifications. Assist Gym Director with projects and tasks. Proactively look for and complete tasks and designate as needed. This list maybe updated from time to time. #J-18808-Ljbffr The Little Gym of Silver Spring