HVAC Inside Salesperson

Job Title : Inside Salesperson
Operating Company: R.L. Craig Company, LLC.
Job Location : Louisville, KY
FLSA Status: Exempt
Salary Range: $70-85k plus discretionary bonus

About:

R.L. Craig Company, LLC. – A member of the  AIR Control Concepts family. 

R.L. Craig Company, LLC is a Louisville, Kentucky–based manufacturer’s representative and distributor of commercial and industrial HVAC equipment and air management solutions. We were founded in 1955, and we partner with contractors, engineers, and facility owners to provide equipment selection, application expertise, and technical support across Kentucky and Southern Indiana.

Check out our website here:

Job Description: 
The Inside Salesperson provides technical and sales support to customers, contractors, consulting engineers, and the outside sales team. The role focuses on equipment selection, proposal development, project coordination, and maintaining strong customer relationships. The Inside Salesperson plays a critical role in supporting the company's commercial HVAC business and contributing to its overall growth and success.  This position has potential for advancement to an outside sales position.

Essential Duties and Responsibilities:

• Technical Sales Support: Assist with the sizing, selection, and specification of HVAC equipment to meet project requirements.
• Quotation Development: Prepare accurate, timely quotes based on customer requests, plans, and specifications.
• Order Management: Process customer orders, track project milestones, and coordinate with manufacturers for on-time delivery.
• Customer Service: Provide responsive and knowledgeable support to customers throughout the sales and project life cycle.
• Project Coordination: Monitor and manage project status, proactively addressing delays, design changes, or delivery issues.
• Collaboration: Work closely with Outside Salespeople and the Sales Manager to support project pursuits and customer initiatives.
• CRM Management: Maintain accurate customer and project records within the CRM system to support forecasting and reporting.
• Training and Product Knowledge: Participate in regular training to stay current on new products, technologies, and industry trends.
• Regulatory Compliance: Ensure all work aligns with internal processes, industry standards, and applicable building codes.

Experience and Requirements: 

• Bachelor’s Degree, technical or business major preferred or related HVAC industry experience considered.
• 2+ years of experience in HVAC sales, estimating, or technical roles preferred.
• Understanding of commercial HVAC systems and applications or exposure to technical or sales environment.
• Ability to read and interpret construction plans, specifications, and technical documents preferred.
• Strong technical, organizational, and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM systems and quoting software is a plus.
• Self-motivated with the ability to work independently and in a team environment.
• Previous experience with a manufacturer’s representative firm or mechanical contractor preferred.
• Knowledge of major HVAC equipment brands (e.g., Trane, Daikin, Carrier, Mitsubishi, Greenheck) a bonus.

Benefits : 
We offer a competitive and comprehensive benefits package, including:

• 401(k) with employer match (immediate vesting)
• Medical – HDHP & PPO options, Dental and Vision
• HSA with employer matching contributions
• FSA & Limited FSA
• Employer Paid Life/AD&D Insurance
• Voluntary Life Insurance Plans
• Paid Family Leave
• PTO
• Paid Company Holidays – 10 Days
• Employer Paid Short-term Disability
• Long-term Disability
• Referral Bonus Opportunities
• Other voluntary fringe benefits

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.   
The Company complies with disability laws and provides reasonable accommodations to qualified individuals