Carrier Relationship Manager

About NayyaFounded in 2019, Nayya is on a mission to connect people’s most important information, so they can thrive in their health and wealth. Powered by AI and advanced analytics, Nayya’s platform transforms complex benefits experiences into intuitive, seamless, and ongoing interactions—meeting people's real world needs. As a trusted platform and partner to leading employers, benefits solutions, and HR tech providers, Nayya unlocks long-term value through helping employees live more resilient lives. Backed by strategic investors like ICONIQ, Felicis Ventures, SemperVirens, Workday Ventures, MetLife Nextgen Ventures, and ADP Ventures, Nayya is ushering in the future of health and wealth for all.Role Overview:The Account Manager will be responsible for creating and managing high-impact customer relationships, maintaining account health, providing product feedback and being a customer advocate. The Account Manager demonstrates a thorough understanding of Nayya’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.The ideal candidate will be apt in building strong relationships with our customers. You will be able to identify needs and requirements to promote Nayya’s solutions and achieve mutual satisfaction.Responsibilities:Actively foster and manage the success of a portfolio of SMB and mid-market clientsAcquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesDrive engagement & adoption and foster enthusiastic, passionate clientsBe responsible for customer satisfaction, retention, and expansion of existing accountsCollaborate with the sales and customer success teams to onboard new clientsBuild and conduct executive business reviews (QBRs), listen to customer feedback and discover areas of improvementNegotiate and close renewal business Own client NPS, churn, retention and growthWhat You’ll Bring:5+ years of SaaS sales experienceExperience in sales and providing solutions based on customer needsWillingness to work and make decisions with imperfect information Demonstrated ability to consistently take initiative with a true “builder” mindsetExperience in renewing and expanding products within existing customersDemonstrable experience meeting/exceeding sales quota in a fast-paced, high-velocity sales environmentStrong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skillsAdept at understanding and articulating Nayya’s products, and mapping the respective value propositions to customer needsEnthusiasm for a fast-paced, dynamic work environmentHigh attention to detail and a consultative, highly tailored client experienceThe salary range for New York based candidates for this role is $175,000- $215,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.#LI-GC1NYC Salary Range$175,000—$215,000 USDNayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics