Rental Agent

Job Description

Job Description

Do you enjoy creating exceptional guest experiences while earning rewards for your sales success? Budget Car & Truck Rental is looking for motivated, customer-focused Rental Agents to join our teams at our busy Provo Airport, and surrounding locations.

This is an exciting opportunity for professionals with backgrounds in hospitality, retail, customer service, or sales who enjoy building relationships, solving problems, and helping guests start their travels with confidence. As a Rental Agent, you'll guide customers through the rental process, recommend products and services that enhance their experience, and help prepare vehicles for their next rental. Every day offers new opportunities to deliver outstanding service in a fast-paced, team-oriented environment.

What We Offer

• Competitive base salary with performance-based incentives
• Health, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k) with company match
• Career growth opportunities
• A high-energy, team-oriented work environment
• The opportunity to build valuable sales, hospitality, and customer service skills

Key Responsibilities

• Welcome customers, answer questions, and guide them through the rental process from start to finish
• Recommend vehicle upgrades, protection products, and additional services that enhance the customer experience
• Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements
• Resolve customer questions, concerns, and issues professionally and efficiently
• Inspect vehicles before and after each rental, document existing damage, and ensure vehicles are clean and rental-ready
• Educate customers on vehicle options, features, and pricing
• Maintain the cleanliness and organization of the rental counter and surrounding work area
• Keep accurate records of transactions, inventory, and customer interactions

Family owned and operated for over 45 years, we are the largest car rental franchise in the United States. We combine the strength of a globally recognized brand with the advantages of an entrepreneurial company. We believe every employee plays an essential role in our success. With a collaborative culture and minimal layers of management, you'll have the opportunity to make an impact while working alongside one of the most experienced and confident teams in the industry.

Requirements

• High school diploma or equivalent required
• Must work weekends
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to remain calm and efficient in stressful situations
• Valid driver's license with a good driving record (no more than two incidents/accidents within the last three years). Applicants under age 21 must have a clean driving record.
• Must be at least 18 years old and legally authorized to work in the United States
• Previous experience in sales, customer service, retail, hospitality, or the car rental industry is preferred
• Employment is contingent upon successfully passing a background check and drug screen

Budget Car and Truck Rental is the largest car rental licensee in the US. As an industry leader, we lead by example. Budget has a collaborative work environment where we control our own destiny and believe in rewarding and promoting from within.

Company Description

Budget Car and Truck Rental is the largest car rental licensee in the US. As an industry leader, we lead by example. Budget has a collaborative work environment where we control our own destiny and believe in rewarding and promoting from within.