Bilingual Immigration Consultation Specialist Birmingham Al

Position Summary The Consultation Specialist conducts immigration consultations with prospective clients and helps them understand the legal pathways offered by Solano Law Firm. Our clients trust us with some of the biggest decisions of their lives, and this role exists to convert qualified consultations into retained clients through relationship building, strategic discovery, education, objection handling, follow-up, and an exceptional client experience. This is not a call center role. A successful Consultation Specialist combines empathy with confidence, structure with warmth, and sales ability with integrity. You will not provide legal advice or represent yourself as an attorney. Your responsibility is to gather information, educate clients on firm process and potential pathways under attorney supervision, identify opportunities for legal review, and guide qualified prospects toward representation. Responsibilities: Schedule & Work Expectations • Full-time, in-office in Birmingham, AL • Schedule: Monday–Friday, 9 AM–6 PM Eastern Time (Solano Law Firm operates company-wide on Eastern Time; Birmingham-based staff align to ET regardless of local time zone) • Birmingham is a community-engaged role: clients often visit the office in person, and you'll be a recognizable face in the local immigrant community • Remote and hybrid work are not available Compensation • Base salary: $45,000–$50,000 • Performance-based bonus structure tied to revenue collected and deposits • On-target earnings (OTE): $70,000–$100,000 annually • Top performers regularly exceed $90,000 Core Responsibilities Conduct Immigration Consultations • Lead scheduled consultations via Zoom, phone, and in-person from the Birmingham office • Use Solano's structured consultation process from opening through close • Create a welcoming, professional, high-trust client experience • Maintain control of consultation flow Discovery & Case Exploration • Conduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgency • Identify opportunities for attorney review • Document findings clearly and accurately Education & Solution Presentation • Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps • Present recommendations confidently and ethically — without creating unrealistic expectations • Help clients understand the value of legal representation Sales & Conversion • Build confidence and urgency ethically • Conduct trial closes throughout the consultation • Address objections professionally • Execute structured follow-up for undecided consultations • Take ownership of consultation outcomes Documentation & CRM Management • Maintain complete and accurate consultation notes • Update CRM immediately after every consultation • Track outcomes, next steps, and follow-up activities Team Collaboration • Participate in daily huddles, coaching sessions, call reviews, and team trainings • Share client insights and trends with leadership • Contribute to continuous improvement Performance Expectations (KPIs) This is a high-accountability, performance-driven role. Sales Performance • 60% overall consultation-to-hire conversion rate • 30% same-day (on-the-spot) conversion rate • Strong follow-up conversion on undecided consultations Client Experience • Consultation quality audit scores • Adherence to consultation structure • Client trust and satisfaction Operational • CRM compliance and documentation accuracy • Same-day follow-up completion • Attendance and schedule reliability 30 / 60 / 90 Day Success Plan • First 30 days: Learn, Observe, Build Foundation Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, build confidence in both languages. • First 60 days: Execute, Improve, Build Consistency Independently manage your consultation schedule, strengthen objection handling, execute follow-up consistently. Target: 20–25% same-day conversion, 45–50% overall conversion. • First 90 days: Perform, Own Results, Become a Top Contributor Operate fully autonomously. Meet or exceed 30% same-day and 60% overall conversion. Become known for accountability, ownership, and client trust. Qualifications: Required Qualifications • Native or professional-level fluency in Spanish and English • Minimum 2 years of experience in sales, consultations, legal intake, customer success, or high-touch client-facing roles • Proven history of meeting performance and conversion goals • Exceptional communication and objection handling skills • Strong organization and follow-through • Comfortable discussing financial commitments and guiding client decisions • Willing to work Monday–Friday, 9 AM–6 PM ET, in-office in Birmingham Preferred Qualifications • Immigration law or legal consultation experience • Experience with HubSpot, CTM, Zoom, or similar CRM systems • Consultative sales experience • Experience navigating emotionally sensitive conversations Ideal Candidate Profile You are someone who: • Builds trust quickly and is naturally personable • Knows how to lead conversations and read a room • Balances empathy with accountability • Performs well under pressure and ownership • Loves helping people while driving measurable results • Takes ownership instead of making excuses • Wants a role where performance directly impacts earnings and outcomes Legal & Compliance Note: Consultation Specialists do not provide legal advice or represent themselves as attorneys. All consultations are conducted under attorney supervision in accordance with the ABA Model Rules of Professional Conduct and Alabama State Bar rules. Compensation: $70,000 - $100,000 yearly

• Schedule & Work Expectations • Full-time, in-office in Birmingham, AL • Schedule: Monday–Friday, 9 AM–6 PM Eastern Time (Solano Law Firm operates company-wide on Eastern Time; Birmingham-based staff align to ET regardless of local time zone) • Birmingham is a community-engaged role: clients often visit the office in person, and you'll be a recognizable face in the local immigrant community • Remote and hybrid work are not availableCompensation • Base salary: $45,000–$50,000 • Performance-based bonus structure tied to revenue collected and deposits • On-target earnings (OTE): $70,000–$100,000 annually • Top performers regularly exceed $90,000Core ResponsibilitiesConduct Immigration Consultations • Lead scheduled consultations via Zoom, phone, and in-person from the Birmingham office • Use Solano's structured consultation process from opening through close • Create a welcoming, professional, high-trust client experience • Maintain control of consultation flowDiscovery & Case Exploration • Conduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgency • Identify opportunities for attorney review • Document findings clearly and accuratelyEducation & Solution Presentation • Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps • Present recommendations confidently and ethically — without creating unrealistic expectations • Help clients understand the value of legal representationSales & Conversion • Build confidence and urgency ethically • Conduct trial closes throughout the consultation • Address objections professionally • Execute structured follow-up for undecided consultations • Take ownership of consultation outcomesDocumentation & CRM Management • Maintain complete and accurate consultation notes • Update CRM immediately after every consultation • Track outcomes, next steps, and follow-up activitiesTeam Collaboration • Participate in daily huddles, coaching sessions, call reviews, and team trainings • Share client insights and trends with leadership • Contribute to continuous improvementPerformance Expectations (KPIs)This is a high-accountability, performance-driven role.Sales Performance • 60% overall consultation-to-hire conversion rate • 30% same-day (on-the-spot) conversion rate • Strong follow-up conversion on undecided consultationsClient Experience • Consultation quality audit scores • Adherence to consultation structure • Client trust and satisfactionOperational • CRM compliance and documentation accuracy • Same-day follow-up completion • Attendance and schedule reliability30 / 60 / 90 Day Success Plan • First 30 days: Learn, Observe, Build Foundation Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, build confidence in both languages. • First 60 days: Execute, Improve, Build Consistency Independently manage your consultation schedule, strengthen objection handling, execute follow-up consistently. Target: 20–25% same-day conversion, 45–50% overall conversion. • First 90 days: Perform, Own Results, Become a Top Contributor Operate fully autonomously. Meet or exceed 30% same-day and 60% overall conversion. Become known for accountability, ownership, and client trust.

Compensation:
$70,000-$100,000 per year