Site Reliability Engineer II

Observability Engineer

DISH is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

Job Duties and Responsibilities

The Network Operations Center at DISH Wireless is looking for an Observability Engineer with expertise in Network, Systems, and Application monitoring and logging development using various EMS and monitoring platforms. As an integral part of the Observability Engineering team, you will develop end-to-end observability and monitoring for the DISH Wireless 5G cloud-native network, applications, and infrastructure; including dashboards, visualization, and the development of network performance and predictive analytics. You will be leading the development of the most advanced and comprehensive 5G monitoring solution in the world, enabling automation and orchestration that drives toward a self-healing network.

In this role, you will:

• Develop and improve instrumentation for monitoring and logging the health and availability of services
• Develop and maintain Monitoring and Logging Frameworks for the DISH Wireless NOC
• Own operations documentation of monitoring and logging
• Improve operational efficiencies via scripting, bots, and integrations
• Some network and systems troubleshooting, fault analysis, and resolution within the Observability Tools
• Personal responsibility for the quality, reliability, and usability of the NOC Observability tools, including creating/maintaining documentation on the tools, and incorporating feedback from the NOC Engineers on Observability improvements
• Training and coaching on how to use the Observability tools for triage and troubleshooting events in the network
• Support solution processes to meet key criteria for CI/CD, system orchestration, and automation.
• Use a combination of various tools to correlate multiple faults and/or system-presented data into singular network impairments.
• Manage fix bridges on a large scale and/or high-severity issues that involve multiple teams/participants including Executive level communication.
• Coordinate training for Tier I and Tier II NOC Engineers
• Other duties as assigned

Skills, Experience and Requirements

A DISH Wireless Observability Engineer leads the solution to any problem or issue with an automation-first mindset, utilizing a crawl/walk/run approach to implementation.

• Bachelor's Degree in Computer Science, IT-related field, or equivalent years of experience
• 5+ years of experience with Observability tools (e.g. Datadog, Grafana, Kibana, Prometheus, Vitria, EXFO ASA, Netcool, SevOne, Kafka, Etc.)
• 5+ year of experience in Python, GO, .NET, C#, C++, and/or JavaScript
• 3+ years of experience in event engineering using AI/ML in an operations environment
• 3+ years of experience with Chaos testing, STM, and/or RUM
• Strong understanding of API testing tools (SoapUI, Postman, Soatest)
• Experience with Kubernetes and containerized applications (Docker)
• Experience designing and implementing CI/CD pipelines
• Working knowledge of Configuration Management and Automation tools such as Terraform, Ansible, Chef, Puppet, Jenkins
• Hands-on Experience with Cloud technologies (strong preference towards AWS)
• Wireless experience is a plus

Salary Range

Compensation: $87,500.00/Year - $143,750.00/Year

Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.