Warehouse Operations Supervisor

Job Title: Warehouse Operations Supervisor Job Location: Chicago, IL DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. We have an exciting opportunity for a Warehouse Operations Supervisor who will support and ensure warehouse operational activities are in alignment with profit and expense goals, while providing the highest possible service to the market customer base. In addition, this role will ensure compliance with corporate policies and government regulations and provide a work‑environment conducive to superior productivity, safety, quality and morale. Key Responsibilities Manages, oversees, and performs supervisory tasks associated with warehousing and distribution including picking, packing, shipping, receiving, labeling, kitting, loading/unloading, putting‑away, cycle and wall to wall counting, customs control, inventory auditing, and inventory management and control. Manages the use of material handling equipment such as pallet movers, standup forklifts, swing‑reach trucks, and order pickers. Provides customer support for logistics problems. Coordinates transportation of customer materials to and from the Hub/Gateway facility. Manages inbound shipment receipt and inventory control, warehousing, customs control, and outbound shipment preparation and dispatch. Assumes responsibility for good working practices, safety, and security for customer inventory and warehouse staff. Coordinates with station, regional management and service centers regarding development and retention of customer base. Develops, recommends, and implements process and procedure improvements for service delivery to the customer. Provides customized solutions for customers in the areas of warehousing, inventory control and analysis, transportation, and technical support. Responsible for the Key Performance indicators and ensures budget targets are met. Supervises unionized staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes. Additional responsibilities include grievance administration, conflict resolution, mentoring, and consistent application of disciplinary actions in accordance with Company policy or CBA (if applicable). Skills / Requirements 2+ years' experience in the logistics/freight forwarding or airfreight industry preferred. Experience with building pallets / ULDs required. 1+ years' supervisory / leadership experience strongly preferred. Perishable/Pharma Knowledge Required. BA/BS degree a plus. Exceptional communication skills (verbal, written, and presentations). Comprehensive knowledge of distribution methods and standard warehouse operating procedures. Demonstrated ability to apply technology-operating tools (WMS-Barcode Scanning, Track & Trace). Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success. Equal Opportunity Employer DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. #J-18808-Ljbffr