Clinical Service Specialist, Full Time - Grandville, MI

Clinical Service Specialist, Full Time - Grandville, MI VIVO Infusion - Clinical Service Specialist We are seeking a motivated and detail‑oriented Clinical Service Specialist to join our highly skilled Infusion team in Grandville, MI. This role requires a strong healthcare administrative background, with expertise in scheduling, authorizations, and benefits verification. The ideal candidate will be self‑driven, able to work independently, and possess excellent communication skills. The individual in this role will be responsible for ensuring smooth clinical operations, managing patient schedules, supporting our medical staff, verifying insurance benefits, and securing necessary authorizations for treatments. Compensation: Pay Range: $20.00 - $23.00 Bonus Plan Target: 5% Annually (Based on performance) PTO Buy-back, PTO Rollover, and PTO Donation Program. Wellness Reimbursement Program - $360 Annually Tuition Assistance Program & Professional Association Reimbursement Employee Assistance Program (Employer-provided) Short & long-term disability (Employer-provided) Life Insurance (Employer-provided) Employment Type, Schedule, FLSA Status: Full-time Monday - Friday | 8:00am - 5:00pm Non-Exempt Reports to: Clinical Operations Manager Location: 4343 Chicago DR SW, Grandville, MI 49418 Primary Responsibilities: Performs a variety of patient care activities rendering quality patients in accordance with standards of practice. Room clinic patients in person or virtually and update patient chart with the required information. Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care. Provide administrative and front‑end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments. Oversees and ensures efficient turnover of exam rooms. Assist provider in the exam room as requested. Collect, prepare, and submit ordered patient lab specimens as directed. Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents. Triage patient phone calls and messages and document them appropriately. Orders and manages supplies under the direction of manager. Disinfect and stock the exam rooms. Assist in obtaining records required for the patient’s chart. Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day. Follow company policies and CDC guidelines for infection control. Secondary Responsibilities: Assist with proper handling and storage of hazardous materials. Maintain confidentiality of all company and patient records. Adhere to HIPPA. Communicates schedule changes to the team and assists with rescheduling patients. Manages incoming mail and deliveries. Qualifications: Education and Experience High school graduate or equivalent, required. Medical Assistant Certification, preferred. CPR/BLS, required prior to start date. 1 year of experience working within a clinical environment, required. 1 year in an administrative, patient‑facing, or customer service role, required. Phlebotomy and lab processing skills, preferred. Skills Self‑motivated with the ability to work independently as needed. Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians. Must possess computer skills for electronic recordkeeping. Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk and talk, hear and smell. Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He/she is frequently required to sit; stoop, kneel, bend, crouch, or crawl. The employee may be required to use safety equipment, PPE (personal protective equipment) that may include but not be limited to face shield or goggles, non‑slip shoes, gloves, mask, and other protective garments and equipment. Vivo Infusion is an Equal Opportunity Employer. #J-18808-Ljbffr Vivo Infusion