Outpatient Pharmacy Technician

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Primary schedule: M-F, shifts range from 7 AM-5 PM EST

The Outpatient Pharmacy Technician provides comprehensive pharmacy support services under the direct supervision of a pharmacist. Responsibilities include prescription processing, medication preparation and distribution, insurance claim resolution, inventory management, operation and monitoring of automated dispensing systems, maintenance of pharmacy records, and quality assurance activities. The role requires excellent customer service, adherence to regulatory and accreditation standards, and team collaboration to ensure safe, accurate, and timely patient care. This is a unique ambulatory experience that blends clinical support and direct patient interaction within a hospital system.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

• Pharmacy Technician [State License] - Required
• Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) - required

Experience

• Hospital-related experience, formal training, or certification from a pharmacy technician training program 2-3 years preferred
• 1-2 years retail pharmacy experience strongly preferred

Essential Functions

• Under the direction of a staff pharmacist and/or pharmacy leadership team, follow established policies and procedures to perform a variety of routine support tasks that are integral to the operation of the pharmacy department
• Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices
• Responsible for supporting the operations of the pharmacy and ensuring the safe and efficient delivery of medications and healthcare products
• Utilizes area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information systems
• Demonstrates professionalism and effectively communicates with patients and caregivers to gather information and or triage inquiries
• Handle and prepare all controlled substances in accordance with state and federal regulations
• Responsible for assisting with the training of junior pharmacy technician and trainee team members
• Assist with the organization of the pharmacy's inventory and operational flow
• Assist with preparing reports, conduct safety and quality assurance audits and participate in inventory management and control

Knowledge, Skills and Abilities

• Strong customer service and communication skills
• Knowledge of pharmacy operations, regulations, and technician scope of practice
• Proficiency in prescription processing, medication calculations, and drug identification
• Problem-solving skills related to insurance claims and prescription issues
• Ability to prioritize tasks and manage inventory effectively
• Experience with pharmacy technology and automated dispensing systems
• Commitment to patient safety, quality, and regulatory compliance
• Ability to work collaboratively as part of a multidisciplinary healthcare team

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

20 Patriot Place

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range
$22.84 - $29.79/Hourly

Grade
4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.