Manager, Professional Services

Manager, Professional Services

Are you ready to step into a leadership role and shape how our SurePrep customers experience Professional Services? This is an opportunity to lead the team of consultants and trainers who deliver SurePrep implementations, consulting engagements, and product training to our tax and accounting firm customers and to influence the tools, processes, and product decisions that make that delivery better.

This role is open to candidates in any of our office hubs Ann Arbor (MI), Dallas (TX), or Minneapolis (MN) and is also available remotely.

Key Responsibilities:

• Manage a team of around 10 consultants and trainers delivering SurePrep implementations and training, including day-to-day delivery oversight, coaching, and performance development
• Own the quality and consistency of SurePrep implementation, consulting, and training engagements, and the tools and working practices the team uses to deliver them profitably
• Serve as the Professional Services voice in cross-functional discussions with SurePrep product, technology, and sales, ensuring product decisions reflect real implementation needs and customer outcomes
• Partner with blended learning and enablement teams to build and maintain SurePrep workshop and training content for both customers and internal staff
• Manage team capacity, utilization, and project assignments across concurrent SurePrep engagements
• Co-create strategic initiatives of Professional Services with senior leadership vision and guidance, and hire and onboard new staff

Required Qualifications:

• 8+ years of combined experience in professional services and public accounting, including hands-on preparation or review of individual, partnership, and corporate tax returns, and responsibility for overseeing, training, and coaching staff
• Deep, hands-on SurePrep product knowledge including 1040SCAN, TaxCaddy, and Ready to Review and working command of SurePrep implementation and support processes and how the suite integrates with related Thomson Reuters tax and accounting products
• Demonstrated experience delivering SurePrep implementations and product training directly to tax and accounting firm customers in one-on-one, webinar, and workshop formats, and managing those customer relationships through onboarding, adoption, and expansion
• Experience representing team and customer perspectives in cross-product discussions with SurePrep product and technology partners, including testing and providing feedback on new functionality
• Experience developing SurePrep workshop content, training materials, and internal resources that support consistent delivery across a team
• Bachelor's degree in accounting or a related field, and/or equivalent experience
• Excellent communication skills and the ability to achieve objectives by collaborating with peers, stakeholders, and executive leadership

Preferred Qualifications:

• Hybrid work

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com