Treatment Coordinator

Position Overview The Treatment Coordinator serves as a key liaison between patients, providers, and the front office team, ensuring patients clearly understand their recommended treatment, insurance benefits, and financial responsibility. This role supports informed decision-making and treatment acceptance by guiding patients through their care plans with clarity, accuracy, and empathy. The Treatment Coordinator works closely with clinical and administrative teams to coordinate scheduling, insurance verification, financial discussions, and follow-up care. Acting as a patient advocate, this role helps remove barriers to care by addressing questions, explaining options, and ensuring a seamless experience from diagnosis through completion of treatment. Strong communication, organizational, and financial skills are essential to successfully bridge clinical recommendations with patient affordability and confidence. Who you are Warm, professional, and patient-focused Confident explaining treatment and insurance information Organized and highly detail-oriented Comfortable multitasking in a fast-paced environment Calm under pressure and solution-oriented Strong communicator, both in person and on the phone Accurate with data, numbers, and documentation Team-oriented and dependable Proactive and willing to step in where needed Key Responsibilities Patient Experience & Front Desk Support Greet patients on arrival, ensure they feel welcomed, & check them in for appointments. Answer incoming calls promptly and professionally; route calls and messages accurately. Maintain a clean, organized, and patient-friendly reception area. Assist patients with necessary forms, updates, and office policies. Support the team by communicating patient needs or concerns promptly. Communicate patient needs, concerns, or scheduling changes to the clinical and administrative team. Answer phone calls quickly and professionally. Treatment Coordination & Financial Communication Review and explain treatment plans, insurance benefits, and estimated patient responsibility. Ensure patients understand financial expectations prior to treatment. Accurately collect copays, deductibles, and out-of-pocket costs at time of service when applicable. Coordinate treatment scheduling to support provider productivity and patient needs. Follow up with patients on pending or unscheduled treatment. Insurance & Administrative Support Verify dental insurance benefits prior to appointments. Accurately input insurance information, EOBs, and payments into the practice management system. Assist with insurance claim follow-up, documentation, and appeals as needed. Upload insurance cards, EOBs, and supporting documents to patient records. Support accurate patient account maintenance and insurance tracking. Scheduling, Recall & Workflow Support Work with team to manage and own schedule appropriately. Schedule new and existing patients while optimizing provider schedules. Confirm appointments and manage reschedules or cancellations. Assist with recall and reactivation efforts for overdue patients. Monitor daily schedule flow and proactively flag gaps, delays, or opportunities. Minimum Qualifications High school diploma or equivalent Previous experience in a dental or medical front office Strong understanding of dental insurance verification and EOB interpretation Excellent customer service and communication skills Ability to multitask while maintaining accuracy and professionalism Computer proficiency and comfort using practice management software Ability to maintain patient confidentiality and comply with HIPAA Preferred Experience as a Treatment Coordinator in a dental office or similar front-office role Knowledge of dental terminology and insurance workflows Experience with Practice Management Software (Eaglesoft, Open Dental, Dentrix, etc) Prior experience handling check-in, check-out, insurance, and financial discussions Schedule Full-Time 30 – 40 hours per week Benefits Medical, dental, vision + company contribution PTO and paid holidays 401k + company match Uniform allowance Growth and leadership opportunities #J-18808-Ljbffr Bravere