Customer Support Specialist - OATS

Temporary

IFG International Financial Group Ltd

Pay Rate: $0 Location: Fargo ND Job Type: Contract Title : Customer Support Specialist - OATS
Location : Fargo, ND - open to U.S Remote
Duration : ASAP - June 30th 2023 - Strong potential for extension

Scope of this role:

Respond to compliance tool basic service support inquiries
Respond to policy-related and program-specific inquiries
Triage help-related inquiries to redirect to appropriate teams
Follow workflow to grant tool access
Follow workflow to grant PowerBI access
UAT Testing for new feature releases (on a monthly basis)
Onboard new users into the compliance tool
Assigning out any new tickets and tagging
Troubleshoot and provide ideas on issues discovered

Qualifications:

Knowledge of Microsoft Dynamics CRM is preferred, but not required
Ability to troubleshoot and escalate as needed
Must be an independent worker, as working with peers from global time zones
Technical Support experience, with experience managing high volume of tickets
Prefer minimum associates degree in Business or related field
Knowledge of Microsoft Office Suite - Outlook, Word, PowerPoint, OneNote, Excel, Visio
Strong analytical and problem-solving skills
High attention to detail
Must be able to communicate effectively through written and verbal communication in a professional manner
Ensure adherence to custom business policies and procedures

Hours: CST

8-5, with rotating one week 10-7 (about every 1.5 months)
Lunches need to be taken around meetings

For consideration, please send your resume to View email address on us.fitly.work with "Customer Support Specialist- OATS" in the subject line.

If you have any questions, please contact us:

#J-18808-Ljbffr

Apply

Vacancy posted 1 day ago

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