Service Dispatcher

Service Dispatcher

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.

Benefits include paid training, careers advancement opportunities, competitive compensation, year-round work, and spifs, rewards, and employee contests.

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with 4 Seasons Air Conditioning and Heating service technicians, suppliers, and service customers. Representative duties include:

• Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
• Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
• Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
• Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
• Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
• Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
• Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
• Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
• Performing related staff-level duties as directed by the Service Manager.

Job qualifications include proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry, ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price, excellent oral and written communication skills, basic knowledge of HVACR technology, knowledge of HVACR-related terms, training, job-costing, marketing and sales, ability and initiative to work a non-standard schedule, ability to serve as the Service Manager in the absence of the incumbent, physical ability and initiative to meet with customers on the job-site, skill and ability to sell service jobs and service contracts, ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry, ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers, and current (state) driver's license.

Bilingual a plus Service Titan experience a plus