Patient Service Representative

Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for Full-time Patient Service Representatives to join our experienced care teams in Western MA. RESPONSIBILITIES: Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents. SCHEDULE: Full-time, 40 hours a week Monday through Friday, various schedules from 7:30a-5:30p A few locations have evening shift and/or Sat morning rotation Various opportunities in both primary care and specialty practices are available: Women's Health - Palmer Cardiology - Springfield Family Advocacy Center - Springfield Primary Care & Pedi - Springfield Primary Care - Palmer Pediatrics - Springfield QUALIFICATIONS: High School Diploma or GED, required At least 6 months in a medical office setting, preferred Great interpersonal skills and able to work in a fast-paced environment a MUST Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service THE ADVANTAGES OF WORKING WITH BAYSTATE! Excellent Compensation High-quality, low-cost medical, dental and vision insurance Generous PTO – up to 25 days in the first year, with scheduled earned increases Continuing education support and reimbursement First Time Home Buyers Financial Packages Farm Share Memberships 403b retirement company match & annual company contribution increase based on years of service Free money coach advice from a certified professional Wellbeing programs that include but are not limited to mental, physical, and financial health Pet, home, auto and personal insurance Life insurance Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! Wellbeing programs that include but are not limited to mental, physical, and financial health We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate! OUR COMPENSATION PHILOSOPHY We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Education: GED or HiSET (Required) Certifications: Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $17.98 - $22.99 - $29.82 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status. About Baystate Health Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield