Billing Analyst

Billing AnalystAs a Billing Analyst at Guild, you'll manage billing and payment operations across our marketplace — ensuring tuition, revenue, and employer benefit dollars move accurately and on time. You'll investigate root causes of payment discrepancies, navigate complex partner scenarios, and drive process improvements and AI-enabled solutions that increase the team's capacity over time.As a Billing Analyst you will:Proactively analyze and resolve aged receivables, unapplied credits, and open invoices while leading collections escalations across Partner accounts to recover outstanding tuition and revenue share funds.Review new partner contracts for billing variances and manage the full onboarding/offboarding lifecycle, including invoicing setup, task coordination, and accurate documentation.Manage end-to-end cash application operations, including check processing, audit-ready recordkeeping, and compliance with Guild's internal control standards.Proactively identify and drive opportunities for process optimization, automation, and documentation improvements that increase efficiency and accuracy across billing operations.Champion the adoption of AI-assisted solutions to reduce manual effort and improve team capacity, actively experimenting with tools and contributing ideas for greater operational efficiency.Ensure accurate and timely processing of tuition, revenue, and employer benefit dollars across Guild's marketplace, maintaining effective approval processes and distributing invoices and partner files through the correct mechanisms.Investigate and resolve partner and internal stakeholder inquiries related to invoicing, payments, and billing discrepancies with accuracy and professionalism, joining external partner calls as a subject matter expert when needed.Contribute to time-sensitive cross-functional projects that require a high level of execution and attention to detail.You are a strong fit for this role if you have:Degree in Finance, Accounting, or other mathematical or technical area(s), or 5+ years of relevant work experience in a detail-oriented environment with high expectations of precisionA self-starter demeanor with proven time-management skills and the ability to work independently, while managing multiple work streams in a fast-paced, evolving work environmentAnalytical, detailed, and process-oriented tendenciesComfort collaborating with others - both internally and externally to execute on billing enablementA drive to problem solve and to resolve issues and incidentsExperience working with a billing / payment system (potentially in a financial or healthcare environment) that requires near perfect execution; NetSuite experience preferredIntermediate to advanced Excel and/or Gsheet knowledgeA desire to perform and maintain high standards of work & accuracyExperience with AI tools and AI-assisted solutions that reduce manual effort and improve team effectiveness.Something else? Wonderful, we're curious to learn more about you!This is a hybrid role based at Guild's Denver headquarters. You'll be expected in the office a minimum of 3 days per week, with flexibility on specific days worked out with your manager.Guild partners with the country's most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in-demand roles and companies to stay agile.Guild is a female-founded, certified B Corp. The company has been recognized by Fortune's Change the World list (2021, 2025), the Forbes Cloud 100 (2020–2025), Great Place to Work (2022–2025), CNBC's Disruptor 50 (2021–2024), TIME's 100 Most Influential Companies (2022), Inc.'s Best-Led Companies (2021), Fast Company's World Changing Ideas (2020), and B Lab's Best for the World (2019), among many others.Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)Access to a 401k to help save for the futureVacation policy to rest and recharge8 days of fully-paid sick leave, to take the time to heal and or recoverFamily-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support servicesEducation benefits and tuition assistance to help your future development and growth