Center for Teaching Excellence Student Assistant

Position Summary:

The Center for Teaching Excellence Student Assistant will work closely with the Coordinator, CTE to provide general support by assisting with clerical duties, special projects, customer support and tracking, editing and preparing documents, filling and scanning documents, assisting with routine processes and other miscellaneous duties as assigned.

Duties and Responsibilities:

• Provide general clerical support to staff in the department
• Schedule meetings & rooms
• Prepare meeting documents
• Deliver/pickup documents across campus
• Mail documents & packages
• Data entry
• Assist with customer support and tracking
• Respond to routine customer inquiries via email & phone
• Track all CTE inquiries
• Assist with tracking and reporting course registration
• Monitor event registration system
• Facilitate processes for new instructors
• Scan & file documents
• Assist with digital archiving and management of CTE documents
• Assist with basic CTE processes
• Generate Purchase Orders, Purchase Requisitions, & Faculty Stipend forms
• Assist with the contracting & tracking processes
• Request certificates
• Update training spreadsheets

Minimum Requirements/Qualifications:

• Must be a current Franklin University student
• Proficiency in Microsoft Office applications
• Excellent organizational and communication skills
• Comfortable with repetitive processes
• Strong customer services skills
• Availability to work up to 19 hours per week, Monday – Friday between 8 am and 5 pm

Preferred Skills and Characteristics:

• Experience with AI and Chatbot development

Additional Notes:

Schedule may be flexible and vary based on the availability of the candidate and the needs of the department. Position will be hybrid – at least half time in-person.

About Franklin University

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.