Branch Manager

Branch Manager - Unison Division (Charlotte, NC)Lead a growing home services branch in Charlotte, with a team, technology, and leadership behind you.Experienced leaders only. This role is for someone who already leads leaders. You must have at least 3 years of experience leading managers or supervisors who lead crews in a route-based or field service business, including hiring, performance reviews, corrective action, and terminations. We keep the application quick and simple, and we ask that your resume and responses give us a clear picture of your leadership experience.The roleAs Branch Manager, you own the Charlotte branch: its growth, profitability, service quality, and customer satisfaction. You work within the direction set by the President of Unison, set the branch's operating plan, and lead crews day to day. Every operations team member at the branch reports to you. We want a strong operator who understands sales, stays close to the field, and runs the branch on data and technology.About UnisonUnison is the residential brand of SOR. We care for the outside of people's homes: dryer vent cleaning, gutter cleaning, pressure washing, turf care, and trash bin cleaning, with pest control on the way. Every day our technicians are in customers' driveways, backed by a Customer Success team, our own Unison platform, and field service software that documents every job.What you will doBuild the annual branch plan, budget, and growth targets with the President of Unison and FinanceLead crews day to day: ride along, inspect work, and coach technicians and supervisors on quality, safety, and customer interactionRun the branch in Unison's platform and our field service software, and use AI tools to plan and report while checking every output against source dataTurn sold work into crew capacity, hiring plans, and schedulesLead the launch and scale of turf care and pest control in CharlotteHire, train, evaluate, and develop your team, including the Area Managers who will join as the branch growsKeep customer retention at or above target and resolve escalated concernsCollaborate with Logistics, Safety, HR, Finance, and Customer SuccessApprove timecards and expenses, and enforce safety standards and company policiesRequirements3+ years leading managers or supervisors who lead crews, including hiring, performance reviews, corrective action, and terminationsProven record of running a branch, market, or multi-crew operation in field services, landscaping, pest control, or a similar route-based business, with responsibility for budget, headcount, and resultsStrong operational background in scheduling, quality control, and safety, and a working understanding of how selling and pricing affect crew capacity and marginComfort with business software, field service software, and AI tools, with disciplined checking of outputClear, professional written and verbal communication, including calming upset customersValid driver's license with 5+ years of driving experience and a good driving recordIn-person work schedule in Charlotte, Monday through Friday, with occasional after-hours or weekend workPreferredExperience launching or scaling new service linesTurf or pest control licensingKnowledge of OSHA and workers' compensationDOT medical card or DOT driver statusCompensation and benefitsSalary, paid weeklyTake-home company vehicle401(k) with company matchSubsidized health insuranceSupplemental insurance (dental, vision, disability, and more)Paid time off and paid holidaysSOR is an equal opportunity employer. Applicants must be authorized to work in the U.S.; we do not sponsor visas. SOR uses E-Verify. Demographic information may be requested for EEO reporting purposes; providing it is voluntary. We do not accept unsolicited resumes or recruiter outreach; please apply directly at