Support Specialist

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).

We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

To learn more about Topcon career opportunities go to .

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our?vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.?16 locations, covering 20 states. Solutions Is Our Middle Name.??

JOB PURPOSE

The role of this position is to train customers, perform product demonstrations, and support sales with technical support for Topcon hardware and office products.

Responsibilities:

• Demonstrate and train customers on Topcon hardware, software, and workflows in the field.

• Classroom training at Topcon Solutions Store facilities for large groups of people on Topcon hardware, software, and workflows.

• Development of training material and guides for customers.

• Providing phone support and troubleshooting issues for customers in the field.

• Train other employees on Topcon hardware, software, and workflows.

• Work closely with our Sales team to present customers with the best product solutions for their jobs and workflows.

Qualifications:

• Excellent interpersonal skills, effective speaking style, public presentation ability, positive attitude, and a professional image.

• Proficiency in Microsoft Office products.

• Experience with Topcon or competitor's hardware, software, and workflows is beneficial.

• Land Surveying, construction layout, or construction technology-related experience is preferred.

Physical Requirements

• Teaching classes for 6-8 hours daily.

• Able to lift 40 lbs.

• Able to walk on rugged job sites and work outdoors in varying weather conditions.

Working Conditions

• Work is typically 50% indoors and 50% at outdoor job sites.

• Travel and overnight travel are required to provide customer training.

We are Topcon ( . We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services.

We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow.

Learn more here ( .