Registration and Records Office Assistant

Job Description

Job Description

Title: Registration and Records Office Assistant

Position Type : Work-Study

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range: $17.50 per hour

Who We Are:

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.

More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

General Description:

Student assistant in the Registration & Records Department who will provide clerical and administrative support to visiting students and Registration and Records Staff.

Duties and Responsibilities:

• Assists students with registration processes via Navigate. Banner and Self-Service Banner. 

• English and Math Self-Assessments. 

• Help review prerequisite errors, time conflict errors, and Department Approval Required Errors to effectively communicate the registration errors to the supervisor(s) on duty. 

• Assisting students with scheduling appointments for Testing and Advising. 

• Assist students with authorizing their College Opportunity Fund stipend. Trouble shooting COF when it hasn’t applied will be handled by supervisor(s) on duty. 

• Assistance with completing the online payment plan. 

• General questions regarding incoming and outgoing transcript processes. 

• Learn and uphold FERPA guidelines. 

• Calling campaigns to students. Usually 2-3 times a year.

• Work studies will be trained to help answer the Registration telephone during staffing shortages.

• Other clerical and administrative duties as needed.

Qualifications:

• Good customer service and communication skills with both internal and external customers. 

• Basic everyday skills with using computers, typing, internet skills, etc. 

• Ability to occasionally lift up to 20 lbs. (not required) 

Work-Study Eligibility Requirements

This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at View phone number on us.fitly.work or email View email address on us.fitly.work for assistance.

Work-Study Eligibility Requirements:

• Must have a completed FAFSA on file
• Must be enrolled in a minimum of six (6) credit hours
• Must not have already earned a first bachelor’s degree
• Must be pursuing an eligible program of study

Selection Process:

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview.

Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.

Application Instructions: 

By applying for this announced position, applicants certify that all statements, information, and documents provided are true, complete, and correct to the best of their knowledge and are made in good faith. Applicants further understand that omissions, misleading statements, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in their not being considered for employment with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or may constitute grounds for further action pursuant to applicable law.