Team Leader

Team Leader – SpinXpress Redefining Laundry Starts with You SpinXpress is a fast-growing, forward-thinking laundry brand on a mission to change the way people experience doing laundry. We’re all about making laundry simple, convenient, and even enjoyable—with clean, modern spaces and a focus on top-tier service. What truly sets us apart? Our passionate team, commitment to quality, and dedication to delivering an unmatched customer experience. As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand. Who We’re Looking For: You’re upbeat, motivated, and lead with professionalism and positivity. You bring energy to your team, attention to detail to your work, and a strong focus on service. If you have experience in retail, hospitality, or food service, you’ll thrive in our fast-paced, people-first environment. What You’ll Do: • Lead by example and support your team in delivering outstanding service • Maintain a clean, welcoming store environment • Oversee daily operations with attention to consistency and quality • Foster a fun, collaborative workplace where people love to work What You Bring: • Leadership skills and a passion for customer satisfaction • A team-first mindset and a drive to uplift those around you • A desire to grow with a brand that’s making waves in the industry What We Offer: • Competitive hourly pay + performance-based bonuses • Flexible and dependable scheduling • A relaxed, supportive work culture that values teamwork and growth Joining SpinXpress means being part of something bigger than just a job. You’ll help shape the future of a growing company while developing your own career. If you’re ready to be part of a brand that’s flipping the script on laundry— we’d love to meet you. Responsibilities: • Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences. • Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress. • Recruit, interview, select, hire, and employ an appropriate number of people for your team. • Coach, mentor, and develop the team, including overseeing new employee onboarding. • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels. • Handle cash management and transactions accurately. • Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists. • Participation in and execution of promotional programs. • Provide a consistent quality product to the customer while keeping costs low. • Addresses customer concerns, issues, and claims in a timely and satisfactory manner. • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels. • Train employees in processing sales and upselling to customers. • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety. • Empower employees to take responsibility and expect accountability with consistent feedback. • Develop strategies that team members can use to better reach a project’s goal. • Assign tasks to team members and validate completion. • Determine the completion timeline and monitor progress to keep the project on track and on schedule. • Communicate clear instructions to team members. Qualifications: • Minimum of 2 years of leadership experience. • On-the-job training. • Excellent communication skills. • Confidence and skillful negotiating skills. • Strong organizational skills to give the team direction. • Knowledge and experience with inventory management. • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?" • Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary. • History of achieving and consistently exceeding professional goals. • Enjoy being in a dynamic job where no task is above or below you. Compensation: $16 hourly

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences. • Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress. • Recruit, interview, select, hire, and employ an appropriate number of people for your team. • Coach, mentor, and develop the team, including overseeing new employee onboarding. • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels. • Handle cash management and transactions accurately. • Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists. • Participation in and execution of promotional programs. • Provide a consistent quality product to the customer while keeping costs low. • Addresses customer concerns, issues, and claims in a timely and satisfactory manner. • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels. • Train employees in processing sales and upselling to customers. • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety. • Empower employees to take responsibility and expect accountability with consistent feedback. • Develop strategies that team members can use to better reach a project’s goal. • Assign tasks to team members and validate completion. • Determine the completion timeline and monitor progress to keep the project on track and on schedule. • Communicate clear instructions to team members.