Call Center Representative
Virtual Vocations Inc
To support the Veterans Experience Office at the U.S. Department of Veterans Affairs, the full-time hourly Call Center Representative will assist Veterans by connecting them to appropriate resources while working remotely, requiring a commitment to training and shift work. Key responsibilities Engage with Veterans to identify their needs and direct them to relevant services Accurately document calls and service requests within expected time frames Maintain effective communication with Veterans, VA employees, and outside agencies Required qualifications Must have six (6) months of consecutive call center or contact center experience Ability to connect to a wired high-speed internet service with specified minimum speeds Must have a REAL ID-compliant identification card or acceptable alternative for federal facility access Must be a U.S. Citizen or a Green Card Holder with proof of eligibility to work in the United States Ability to work in a quiet, distraction-free home environment suitable for taking customer calls
Vacancy posted 3 days ago
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