Case Manager I

Case ManagerThe Case Manager plays a vital role in supporting at risk families through comprehensive case management, advocacy, and coordination of services. This role ensures program compliance, fosters community partnerships, and contributes to client empowerment and long-term stability.Essential FunctionsClient Support & Case ManagementConduct eligibility screenings via phone, in-person visits, and documentation reviewDevelop individualized Family Action Plans with clients to promote independent living and self-sufficiency; monitor progress monthlyProvide ongoing case management and support through semi-monthly face-to-face meetings, including at least one monthly home visit (or more as determined at case staffing)Assist families with monthly budgeting and financial planningArrange and or provide transportation for clients using agency vehicle as neededRefer clients to appropriate services including GED/ESOL classes, SSI/SOAR, tutoring, counseling, legal aid, credit counseling, parenting, life skills classes or other community resourcesConduct timely follow-ups and home visits in alignment with program goals and objectivesReassess families using the SPDAT, or other designated tool, according to Continuum of Care GuidelinesAdvocacy & Client RepresentationAdvocate on behalf of clients with landlords, employers, creditors, and external agenciesAttend court, medical, school, and therapy appointments with clientsImmediately report threats of harm to self or others to the Housing Compliance Manager and follow state reporting protocols. Notify relevant staff including Director of Housing, Quantum Wellness Therapist, Director of Admissions, HR Manager and CEOCommunity Engagement & CollaborationCoordinate with community providers to deliver services and resources to familiesCoordinate with the Community Volunteer Coordinator to schedule at least one annual group presentation by a community provider for residentsProgram Compliance & AdministrationSecure HUD-required documentation to verify family income from employment, benefits and other sourcesMaintain accurate and up-to-date client files, case notes, and documentation including contact dates, content, follow-ups, referrals and relevant formsComplete self-audits of fileComplete corrections to agency QA process within deadline provided.Enter client data into CMIS and HMIS/Client Track systems in a timely and accurate mannerComplete required reports, and other paperwork in a timely manner and adhere to deadlinesProvide data for program reporting quarterly or as requestedContribute to the development and updates of the Client Handbook and Policies and ProceduresPerform additional tasks and responsibilities as assignedComplete Move-In walk through with clientSupport clients in reporting maintenance issues,Provide rent calculations according to HUD guidelinesCollaborate with Housing Specialists and Supervisor on lease changes and renewals to ensure smooth transitionsTraining & DevelopmentParticipate actively in all agency staff meetings, team meetings and collaborative projects to support organizational goals and build professional skillsUnderstand and follow clearly defined roles, responsibilities, and performance expectations to contribute effectively to departmental successTake initiative in learning new tasks and responsibilities that support team operations and build confidence in independent workSeek out opportunities for coaching, mentorship, and constructive feedback to support personal growth and career developmentParticipate in professional development opportunities such as webinars, certifications, or cross-training within the organizationRequirementsEducation & CertificationBachelor's degree in Social Work or related fieldValid Florida driver's license with insurabilityExperienceMinimum of three (3) years' experience in the social work or human services field specifically working with homeless or at-risk familiesStrong understanding of the needs and challenges faced by homeless and low-income familiesFamiliarity with local support groups and service agencies is desiredKnowledge of community-based organizations offering social services and specialized resources for the target population is desiredTechnical ProficiencyProficient in Microsoft Office Suite, including Word, Excel, SharePoint, and OutlookExperience with HMIS or the ability to quickly learn client database systems and software applicationsDemonstrated ability to learn and adapt to new technologies and platforms efficientlyCommunicationsExcellent verbal and written communication skillsStrong interpersonal skills with the ability to foster a welcome and supportive environmentBilingual (English/Spanish English/Creole) preferredProfessional InitiativeHighly adaptable with the ability to manage shifting priorities and meet deadlinesDemonstrates initiative, embraces new challenges, and supports departmental growth and innovationExhibits a strong commitment to aligning with and upholding the agency's culture and valuesWorking ConditionsLocal travel throughout Palm Beach County is required to conduct home visitsReliable transportation required for travel throughout the service areaPrimary work is performed in standard office setting with the exception of home visitsHybrid work schedule eligibility may be considered following a 90-day probationary period and subject to supervisor approvalPosition involves prolonged periods of computer use and sedentary work sitting at the computerWillingness to work flexible hours, including evenings and weekends, as neededPhysical RequirementsAbility to bend and lift over your headAbility to lift a minimum of 25 poundsAbility to climb stairsAbility to drive and/or commute between locationsCompensation Range: $50,000–$53,000 annually (dependent on experience)Our Benefits PackageAt Adopt-A-Family of the Palm Beaches, we believe that taking care of our team allows them to take care of the community we serve. We offer a strong, comprehensive benefits package designed to support the well-being, stability, and growth of every employee. Our benefits include:Health, Dental, and Vision InsuranceGenerous Paid Time Off, including vacation, sick leave, and paid holidaysRetirement Plan Options with employer match (if applicable)Employee Assistance Program (EAP) for confidential counseling and supportProfessional Development Opportunities to help you grow in your careerFlexible Work Schedules for eligible positionsMileage or Travel Reimbursement for approved work-related travelAdditional wellness, recognition, or mission specific perks depending on roleOur Culture & ValuesAt Adopt-A-Family of the Palm Beaches, our culture is rooted in compassion, dignity, and an unwavering belief in the potential of every family we serve. We show up each day with purpose — to provide stability, hope, and opportunity to families experiencing or at risk of homelessness — and we support one another with the same care we extend to our community.We value collaboration and teamwork, knowing that meaningful change happens when people work together. Our staff bring diverse perspectives, talents, and lived experiences, and we honor that diversity as a source of strength. We foster an environment where every voice is respected, ideas are welcomed, and learning is continuous.Integrity guides our decisions, accountability shapes our actions, and empathy fuels our mission. Whether we are working directly with families, supporting programs behind the scenes, or strengthening partnerships across the community, we lead with heart and professionalism. When you join our team, you become part of a supportive, mission driven organization that believes in lifting families up — and lifting each other up along the way.Adopt