Personal Banker

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Compensation Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.) About This Job Our Personal Bankers are personable, goal‑oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance while helping customers with their daily financial challenges. In this retail banking role you will develop and maintain long‑lasting relationships with customers, co‑workers, and other areas of the business within Commerce. Your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs. Responsibilities As a Personal Banker, you’ll: Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank. Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs. Actively listen to our customers so you can make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions that improve their financial wellness. Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory requirements. Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified. Be able to earn more than your base pay through our quarterly incentive program. Essential Functions Interact with customers both in person and over the phone to ensure their financial needs are being met through needs‑based conversations and sales fulfillment. Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved. Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals. Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in‑person and over the phone. Ability to meet personal and branch sales and customer services expectations. Motivated and organized self‑starter with strong attention to detail and the ability to manage multiple priorities. Team player with excellent written, verbal and interpersonal communication skills. Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and core values. Proficient with Microsoft Word, Excel and Outlook. Education & Experience High School diploma or equivalent. 1+ years sales or customer service experience. Experience working in an environment with individual and team sales goals preferred. Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. Benefits The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location 1090 Schnucks Woods Mill Plaza, St. Louis, Missouri 63017 Employment Type Part time Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law. #J-18808-Ljbffr