Principal Lead, Digital Workplace Intelligent Operations
$177k - $265kEquinix
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job Summary
This role is responsible for modernizing Digital Workplace operations into a more automated, collaborative, and adaptive function. The focus is on reducing manual operational work through automation and intelligent tooling, while improving how the operations team delivers workplace services. This role drives the transformation from reactive, ticket-centric workflows into a proactive, intelligence-led operating model.
Responsibilities
Operational Transformation & Automation
Drive the evolution of Digital Workplace Operations toward an automated, intelligence-driven operating model
Identify and eliminate manual operational work through automation, workflow redesign, and improved tooling
Define success metrics for automated workflows and drive adoption to reduce manual intervention and improve service stability
Simplify operational processes to improve service reliability and efficiency
Establish practices that support faster issue detection, resolution, and prevention
Design and implement automation across workplace workflows including service requests, access provisioning, device remediation, and common user issues
Introduce and apply automated remediation and intelligent tooling to detect, route, and resolve common user and device issues, reducing operational toil and improving service stability without manual intervention
Enable self-service capabilities that empower employees to resolve common issues independently
Partner with engineering teams to embed automation into workplace platforms and services
Modernizing Digital Workplace Operations
Champion modern operations practices across the Digital Workplace organization
Drive the shift from a reactive support model to a proactive, automation-led model guided by experience KPIs
Analyze existing operational workflows to surface inefficiencies, delays, and improvement opportunities
Implement standardized, repeatable processes that enable automation and scalability
Define and track operational metrics that measure service performance, automation adoption, and efficiency
Build collaborative partnerships with cross-functional engineering teams to resolve complex, high-impact issues quickly
Promote faster feedback loops and iterative improvement to continuously enhance service quality and experience
Qualification
Digital Workplace Platform Knowledge
Experience with enterprise endpoint management platforms such as Microsoft Intune, Jamf, or equivalent
Familiarity with enterprise IT service management platforms such as ServiceNow
Solid understanding of digital workplace operations and endpoint lifecycle management
Endpoint Telemetry & Experience Monitoring
Experience with endpoint monitoring or digital employee experience (DEX) platforms such as Nexthink, Lakeside SysTrack, Tanium, or similar
Ability to analyze device telemetry, performance data, and operational metrics to identify automation opportunities
Operational Analytics
Ability to analyze operational data and incident trends to identify reliability risks and drive improvements
Experience using dashboards, telemetry, and analytics tools to inform and prioritize operational initiatives
Preferred Skills & Experience
Familiarity with AI-assisted operational tooling, virtual agents, or automation copilots within service management or workplace platforms
Ability to build automation using PowerShell, Python, or Bash for rapid prototyping or data extraction
Familiarity with enterprise automation frameworks or orchestration tools
Familiarity with Agile or Agile Swarming methodologies
The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual
Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program : An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here .
This posting is a new position within our organization.$120k - $180k
...Job Summary The Business Intelligence and Systems Integration... ...business objectives, streamline operations, and enhance overall efficiency... ...capabilities. The position will lead cross-functional teams to... ...solutions and priorities Drive digital transformation and...OperationsDigitalPermanent employmentFull timeRemote workShift work$23 - $31 per hour
...Prepared Foods and Café Department Lead you will drive sales in your... ...on the floor and backroom operations by ensuring the prepared... ...the team Be a Techie Leverages digital tools to plan for and drive sales... ...and experiences creates a workplace where associates feel seen supported...OperationsDigitalHourly payMinimum wageJob sharingFull timeTemporary workPart timeImmediate start$133k - $238.37k
Sr. Principal Product Manager, Advanced Solutions Expires on June... ...connected data strategies, digital factory implementations, and... ...enterprises transform their operations. You will work closely with... ...Autodesk, we’re building a diverse workplace and an inclusive culture to...OperationsPrincipalDigital$131k - $191.4k
...7, 2026 Autodesk Tandem is transforming building operations through digital twins and data-driven intelligence. Our team builds technology that connects and analyzes... ...costs. We’re looking for a highly motivated Principal Software Developer to join our dynamic team in building...OperationsPrincipalDigital$125k - $223.85k
...consulting offerings delivered through a digital platform. The Senior Product Manager,... ...management, service design, or consulting operations with progressive responsibility Experience... ...At Autodesk, we’re building a diverse workplace and an inclusive culture to give more...OperationsPrincipalDigitalFor contractors- ...Lead Customer Service Representative (WowNow US) Location: Ontario, CA (On-site /... ...creative manufacturing platform that transforms digital moments into physical keepsakes (TimeTag)... ...U.S. This role starts as a hands-on operator (0?1 stage)creating customer support...OperationsDigitalFor contractors
$24 - $26 per hour
...GENERAL MERCHANDISE Experts of operations, process and efficiency who... ...pricing and promotions strategies Leading a team by planning department... ...such as back-up cashier, digital fulfillment processes while... ...help maintain a safe, compliant workplace by reporting and correcting...OperationsDigitalHourly payFull timeTemporary workWork experience placementLocal areaFlexible hoursShift workNight shiftDay shift$168.8k - $253.2k
This is your chance to lead change as the Distribution Center Leader at our Chino, CA... .... In this role, you will oversee daily operations at a Distribution Center, encompassing 1... ...operations. Develop innovative solutions around digitization and sustainability to support the...OperationsDigitalFull timeTemporary workWork at officeLocal areaFlexible hours- ...Clean Energy Revolution Become a Principal Manager, Systems Innovation... ...strategies. You will lead the development and adoption... ...partner across engineering, operations, IT, and regulatory teams to... ...sensing, AI/ML‑enabled analytics, digital twins, advanced communications...OperationsPrincipalDigitalContract workRemote workRelocation
$240k - $360k
...Equinix is the world’s digital infrastructure company... ...Summary The Senior Principal Architect is a highly... ...designs, builds, and operates Equinix’s global network... ...teams and tech leads on architecture, design... ...We use artificial intelligence in our hiring process....OperationsPrincipalDigitalFull timeWork at officeShift work- ...and external channels, including social media, digital, executive communications, and live events that make complex operations feel immediate and clear. You thrive in a fast... ...the inside out. We’re looking for someone who leads through our Niagara LIFE tenets (values) and...OperationsDigitalHourly payImmediate start
$17.81 - $19.27 per hour
...essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations... ..., backyard service and repair, a robust digital platform, and manufacturing and... ...the success of Leslie's. Job Overview The Lead Sales Associate will provide superior customer...OperationsDigitalHourly paySeasonal work$17 - $18.5 per hour
...essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations... ..., backyard service and repair, a robust digital platform, and manufacturing and... ...the success of Leslie's. Job Overview The Lead Sales Associate will provide superior customer...OperationsDigitalHourly paySeasonal work$70k - $85k
...hands-on, analytical Inventory Control Lead to own and drive inventory accuracy, visibility... ...; lead by example in day-to-day operations Assist with receiving, stocking, issuing... ...status. We may use artificial intelligence (AI) tools to support parts of the hiring...OperationsPermanent employmentFull timeContract work$186k - $280k
...Equinix is the world’s digital infrastructure company... ...Job Summary As a Principal Product Manager for Equinix... ...Product Manager and lead end-to-end product... ...engineering, architecture, UX, operations, sales, and marketing... ...We use artificial intelligence in our hiring process....OperationsPrincipalDigitalFull timeWork at office$130k - $170k
...Overview: Canopy A&D is seeking a Growth Lead to drive top-line growth within the high... ...Coordinate closely with engineering, operations, and leadership teams to develop... ...aligned with capture strategies Market Intelligence & Strategy Monitor market trends, competitive...OperationsPermanent employmentFull timeContract workFor contractorsShift workWeekend work$155k - $233k
...Equinix is the world’s digital infrastructure company®... ...Job Summary The Principal Product Manager, Customer Success Operations takes ownership of the... ...separate from the broader Lead-to-Cash (LTC) transformation... ...We use artificial intelligence in our hiring process....OperationsPrincipalDigitalFull timeFor contractorsWork at office$23 per hour
...6), 401K, Holidays (12) The Receiving Lead will execute the daily responsibilities of... ...process. Must be willing to operate various Powered Industrial Trucks including... ...gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.OperationsHourly payFull timeWork at officeFlexible hours$149.92k - $217.38k
...packages for our Team Members. Principal Data Scientist – Gen AI &... ...The Principal Scientist leads other scientists and engineers... ...decision‑making, automation, and operational efficiency across Niagara’s... ...business processes, functional digital capabilities (Supply Chain,...OperationsPrincipalDigitalFull timeTemporary workPart timeWork experience placementInternshipSeasonal workLocal areaFlexible hours$70.5k - $95k
...member obsessed and ready to lead an amazing team to delight our... ...learning, innovation, and intelligent risk‑taking; and exhibits resilience... ...in the face of setbacks. Digital Transformation & Change:... ...9, United States of America Workplace Policies Walmart and its subsidiaries...DigitalFull timeTemporary workPart timeWork experience placement$4,879 - $6,579 per month
...come together. The department operates the Epicenter Sports Complex,... ...groups, and the capacity to lead staff and support a high-quality... ...and maintain accurate digital and physical records. Demonstrated... ...RC? A career with purpose. A workplace built around people. At...OperationsDigitalFull timeContract workTemporary workPart timeFlexible hours$165k - $400k
CliftonLarsonAllen LLP is seeking a Tax Principal or Signing Director to join our real estate team in California. This role will lead a team in delivering tax compliance and consulting services, mentoring staff, and developing client relationships. The ideal candidate has...Principal$21.85 - $26.11 per hour
...Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM... ...jewelers, and other commercial operations. Our network of operations in... ...and is committed to providing a workplace free of discrimination and harassment...OperationsDigitalHourly payFull timeLocal area$21.85 - $26.11 per hour
...Hourly The Brink's Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM... ...jewelers, and other commercial operations. Our network of operations in... ...and is committed to providing a workplace free of discrimination and...OperationsDigitalHourly payFull time$3,500 per month
...possesses extensive operational experience in the fields... ...of Argon & Co’s Digital Practice in North America... ...been responsible for leading the Microsoft D365... ...cargo crime, leveraging intelligence-driven approaches to... ...creating a motivated workplace to help drive production...OperationsDigitalLive inWork at officeLocal areaWork from home- ...exciting opportunity to join our industry leading 100% employee-owned firm in an... ...distribution, water supply, asset management, operations assistance, program management, construction... ...design ‑ build), asset management, and digital enablement (SCADA, data analytics,...OperationsDigitalWork at officeLocal areaRelocation3 days per week
- ...programs. Additionally, you will: Lead with Heart display empathy and... ...Comply with all CVS policy and standard operations procedures (SOPs) at all times... ...Patient Counseling Emotional Intelligence Time Management Digital Literacy Ability To: Have...OperationsDigitalWork experience placementInternshipNight shift
$165k - $400k
## Tax Principal - Real EstateApplylocations: Irvine, CA: Glendora, CA: Century City, CA: Ontario... ...industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing... ...*create opportunities* in this role:*** Lead a team of tax and industry professionals...PrincipalDigitalFlexible hours$24 - $25 per hour
...Description Kimco is seeking a Quality Control Lead for our client, a manufacturer in Ontario... ..., spectrum analyzer. Reads dials or digital displays that indicate electronic... ...equipment setup to evaluate performance and operation of nonstandard or customer returned units...OperationsDigitalHourly pay- ...Communications and serves as the primary operational marketing lead for Quality Management Group. This... ...KEY RESPONSIBILITIES Property & Digital Marketing Strategy • Develop and... ...processes and reduce manual workload through intelligent automation. • Stay informed on...OperationsDigitalWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Principal Lead, Digital Workplace Intelligent Operations. Be the first to apply!


