P-Mobile Associate - Retail Sales

T-Mobile Retail Sales Associate

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, Puerto Rico Tax-Deferred Savings Plan, and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview: This role supports retail sales by engaging customers and promoting wireless products and services in a fast-paced environment. It involves building customer relationships, demonstrating technology solutions, and assisting with sales transactions. The role requires developing proficiency in customer service and product knowledge through ongoing training and hands-on experience. Success is measured by customer satisfaction, sales effectiveness, and skill development within the retail setting. The work enhances the customer experience and contributes to the organization's presence and performance in the wireless retail market.

Job Responsibilities:

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction
• Assist customers in selecting personalized device and service solutions that meet their individual needs
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, and retail processes
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities:

• Collaboration (Required)
• Communication (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Mobile Telecommunications (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Techniques (Required)
• Technical Demonstrations (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $17.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, Puerto Rico Tax-Deferred Savings Plan, employee stock grants, employee stock purchase plan, vacation and sick time and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, and voluntary life insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts.