System Administrator

Responsibilities: Provide support for incoming requests to the service desk via telephone, web portal, or email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Install and configure hardware and software components throughout various network infrastructure devices. Requirements: Experience in Desktop and MS 365 #J-18808-Ljbffr