Service Operations Administrative Assistant

Service Operations Administrative Assistant

Location: Camden, NJ 08103 Schedule: Full-Time, Monday-Friday, 8:00 AM-4:30 PM (Hybrid after 90 day training period) Assignment Length: Temporary - Up to 1 year Pay Rate: $25-$30 per hour

Position Overview: We are seeking a detail-oriented and highly organized Service Operations Administrative Assistant to support a fast-paced Service Claims team. This role is ideal for an administrative professional with strong Excel skills, exceptional communication abilities, and experience managing data, reports, and multiple priorities simultaneously. The successful candidate will play a key role in supporting daily operations by maintaining records, generating reports, coordinating communications, processing reimbursement documentation, and providing administrative assistance to the broader service team.

Key Responsibilities:

• Perform accurate data entry by reviewing information received through emails and other sources and entering data into internal claims, CRM, and reporting systems.
• Create and maintain recurring monthly reports by extracting data from internal systems, compiling information in Excel, generating tables and charts, and validating report accuracy against previous reporting periods.
• Monitor and manage shared department inboxes, ensuring incoming communications and documentation are routed to the appropriate team members.
• Prepare reimbursement correspondence using established templates and coordinate payment processing with the accounting department.
• Provide administrative support to the Service Operations team, assisting with documentation, reporting, and operational tasks.
• Maintain organized records and ensure data accuracy across multiple platforms.
• Complete additional administrative and project-related assignments as needed.

Required Qualifications:

• Strong proficiency in Microsoft Excel, including data organization, reporting, tables, charts, and analysis.
• Excellent written and verbal communication skills.
• Experience with data entry, data management, and administrative support functions.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to work independently after receiving direction and training.
• Self-motivated with a proactive approach and willingness to take initiative.

Preferred Experience:

• Previous experience supporting service, operations, claims, customer service, or administrative teams.
• Experience working with CRM systems, databases, or reporting platforms.
• Advanced Microsoft Office proficiency, including Word and Excel.

Work Environment:

• Full-time onsite during the training period.
• Hybrid work schedule available after successful completion of training and onboarding.
• Collaborative team environment with opportunities to support a variety of operational and administrative functions.

Additional Information:

• Successful completion of a background check and drug screening is required prior to the start of employment.
• Candidates must be authorized to work in the United States without current or future sponsorship requirements.
• This position does not require driving as part of the job duties.

Ideal Candidate: A highly organized administrative professional who thrives in a fast-paced environment, enjoys working with data and reports, demonstrates strong attention to detail, and can effectively balance multiple responsibilities while maintaining a high level of accuracy and professionalism.